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SwiftPaws Support

<div data-block="true" data-editor="dvlbf" data-offset-key="3rafn-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3rafn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3rafn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Thanks for your interest in our Chase! campaign &#x1F60A;</span></span></div></div><div data-block="true" data-editor="dvlbf" data-offset-key="1ijv1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="1ijv1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="1ijv1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="dvlbf" data-offset-key="52q10-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="52q10-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="52q10-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">The <strong>early pre-order</strong> price announced in April was $199 - this price was offered for April orders only and ended on the last day of April.&#xA0;</span></span></div><p><span style="font-size: 14px;"><br></span><span data-offset-key="2v916-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">The <strong>pre-order price</strong> is now $224 - and if you support our campaign with a pre-order now, you&apos;ll receive email updates as the development progresses &#x1F60A;</span></span></p></div><div data-block="true" data-editor="dvlbf" data-offset-key="9aii1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9aii1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="9aii1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">If you decide to wait to order Chase! when it&apos;s ready for shipping (we hope by year&apos;s end) the <strong>retail price </strong>will be $299.99 &#xA0;- and you can watch our progression when we post updates on our website! &#xA0;Note: the old announcements will remain on the website, and any pricing mentioned in previous videos become obsolete once the time period has passed.&#xA0;</span></span></div></div><div data-block="true" data-editor="dvlbf" data-offset-key="cnt8c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="cnt8c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="cnt8c-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="dvlbf" data-offset-key="9kfmt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9kfmt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="9kfmt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">For more about Chase! Click here&#xA0;</span></span><a href="https://support.swiftpaws.com/en-US/articles/chase-66661" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important;" target="_blank"><span data-offset-key="9kfmt-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px;">https://support.swiftpaws.com/en-US/articles/chase-66661</span></span></a></div></div><img src="https://uploads.gorgias.io/JWjXVxGoMmxDvMqm/undefined-67577d87-d0db-4b9a-bc4e-64d111c6d39f" style="width: 470px;" class="fr-fic fr-dib"><ul><li>Can be set up indoors or outdoors!</li><li>Courses up to 100 feet! (for example a square course would be 25 feet on each side)</li><li>Variable speeds up to 20 mph!</li><li>Controlled using an app on your phone!</li><li>Plug it into your home&apos;s AC power outlet!&#xA0;</li></ul>

The pre-order price is now $224 - and when you support our campaign with a pre-order now, you'll receive email updates as the development progresses 😊

Chase!

What is SwiftPaws?

Lure Coursing

How fast is the SwiftPaws Home and Home Plus?

Main Components

What comes in the SwiftPaws original Kit?

What comes in the SwiftPaws original Bundle?

What comes in the SwiftPaws Home Plus kit?

Is SwiftPaws right for my dog?

Is it safe?

Is it noisy?

What if my dog doesn't like it?

Which SwiftPaws should I use for my business?

Safety Features

How long will my SwiftPaws Home unit last?

What if my dog is faster than SwiftPaws?

What happens when the dog catches the flag?

How Durable is SwiftPaws Equipment?

What is the maxium Home Course size?

Can I fly with my SwiftPaws machine?

Weight & Dimensions

Will SwiftPaws satiate my dog's desire to chase small animals?

Can SwiftPaws be set up indoors/ on artificial turf?

Pad tear injuries

My dogs are afraid! What can I do?

What does "Play time 10 minutes" mean?

FAQ about SwiftPaws Home

Compare Home vs Home Plus

How Everything SHOULD work

Repair and Warranty Support

What if my dog eats the flag?

Will SwiftPaws increase my dog's prey drive?

Exercising Your Young Puppy

What is a “Play Session”?

Safety Recommendations!

Can I leave the course set up?

Is it OK to let it get rained on?

The main drive unit is not water/weather proof

About the Duffle Bag

Where can I get more Stakes and Tethers?

Where can I get more line?

Can I plug it into an AC power source?

Am I Eligible for the Free Firmware Upgrade?

How do I Initiate Low Speed Mode?

Is the bag the only thing I can use as a lure?

Compare Home vs. Home Plus vs. Pro!

What's the difference between Home and Home Plus?

FAQ about the Equipment

Step by Step - Getting Started!

Surfaces for Course Setup

Course configuration diagram ideas

Introducing your Pet to SwiftPaws for the First Time

Ready to use right out of the box?

SwiftPaws is a Continuous Loop System

How to set up for a straight-line chase

What are the Ideal Conditions for the Perfect Course?

Exactly how big can my own course be?

Can I Make a Small Course Bigger Later?

Do I have to use the tethers?

Is There a Minimum or Maximum Course Size?

Setup on a hill or uneven ground

Will SwiftPaws work on bare ground (no lawn)?

What is the maximum space between pulleys?

Step-by-Step Procedure

Set Up

Chase! Campaign Launch Video

Why Preorder?

What happened to the price of $199?

When will Chase! Ship?

Can I cancel my preorder?

How fast is Chase!?

How Big is the Chase! Course?

No More Batteries!

What comes with Chase!?

Control Chase! with Your Phone

Compare Chase! to SwiftPaws Home Original & Plus

Chase! Return Policy and Warranty

Flirt Pole Video

How to Use the Flirt Pole

Flirt Pole

Critter Pack

Attaching the Lure to the Flirt Pole

How to Tie Critter Lure to Line

Loop Broke?

Paracord Replacement

Flirt Pole & Critter Pack

Washing Instructions - Dog Bed

Washing instructions - Cooling Mat

How the Cooling Mat Works

Guide to bed/mat size

Dog Bed and Cooling Mat

Remove battery cover

Plugging the battery into the main drive unit.

Home Original & and Plus Main Drive Units

What to expect: turning on main drive and controller

Firmware Update - drives shipped prior to Dec 2020

Field Pulleys

Threading the line

How to Stake and Why to Tether

Can I use a garden hose to clean the pulleys?

Battery vs. compartment size

Main Drive Unit and Pulleys

First Charge - out the box - Charge to full!

Develop a Good Charging Habit

Home and Home Plus batteries are not interchangeable

Can I leave the battery in the drive?

Which LiPo Battery do I have?

Battery Charging Bag

Useable Voltage Range of Your LiPo Battery

Can I Charge the Battery in the Drive?

Charging the LiPo Battery

Discharging the battery

Storing the LiPo Battery

Dispose of LiPo Battery Responsibly

Best Practice for LiPo Battery Longevity

LiPo Battery Care

Battery Storage Mode

Remove battery from charger once fully charged

Is a swollen battery dangerous? YES!

Too Hot & Too Cold Can Dramatically Shorten Lifespan

Recharge LiPo Battery Before Fully Discharging - YES!

The Battery CANNOT be Charged While Running SwiftPaws!

Operating Temperatures for the LiPo Battery

Battery won't charge/hold a charge

Flying with a LiPo Battery

Battery Operating Temperature Limits

Cold Temperatures & LiPo batteries Don't Mix

Lipo Guard Battery Bag

It's hard to unplug the battery!

Known Causes for Battery Swelling

How do I discharge the battery?

Charging Bag

General Info About LiPo Battery

Disconnect battery from drive when not in use!

Charging 11.1v battery

Just the Bullet Points (11.1v battery)

About the B3 Pro Charger

Using HotRC Upgraded Charger

Voltages: Minimum, Maximum, Storage, & Replacement

How long does it take to charge the (11.1v) battery?

Battery run time - Original Home Battery 11.1v

Life Expectancy of the Home original 11.1V battery

Compatible 11.1v battery specs

Larger Capacity 11.1v Battery for Original Home

Home Plus battery is Not Compatible

11.1v Battery Connectors

When to replace the battery

The Battery Pack Should Not be "Unwrapped"!!!

The charger popped, there's a bad odor, and is not charging.

Why does my 11.1v Battery only lasts for a few minutes?

Home original 11.1v Battery

Charging, Use, and Storage 14.8v Battery

Life Expectancy Home Plus 14.8 V Battery

How long will the 14.8v Plus Battery last before recharge?

How long does it take to charge the 14.8v Plus Battery

Battery does not show FUL

Unplug Battery When Not In Use!

Voltages: Minimum, Maximum, Storage & Replacement

14.8v Plus Battery Specs

14.8v Battery Connectors

Placing the 14.8v Plus Battery in Home Plus compartment

Plus Battery will not charge/hold a charge

The number in the charger window

Home Plus 14.8v Battery

Important Battery Information

Safety Features!

SwiftPaws Home Step-by-Step Setup A-Z

How to Open the Lid & Battery Cover

Attaching Tethers & Stakes

How to Use Stakes and Tethers

How to Tie the Line & Flags onto the Line

How to attach the Lure to the Line

How to Adjust SwiftPaws Line Tension

Entering Line Winder Mode on your drive

Unboxing SwiftPaws Home PLUS!

See SwiftPaws set up on a hill!

Links to the Live Facebook Q&As

Charitable Partner: Maryland SPCA video

SwiftPaws Home Plus Indiegogo campaign video

🎬 Videos

How to Turn On the Remote Controller

Remote Controller Won't Turn On

Pairing the remote and drive

Remote Controller Features

Reseating / Replacing the remote control battery

Distance between Drive and Remote Controller

Variable speeds

Remote Control Battery

Continue play -By Pass the 90 second Auto-Shutdown feature

Activate Low Speed

Remote Control - battery or rechargeable?

Recalibrating the Remote Controller

Lost Remote Controller

Pair Remote with Drive

Remote Control

Contact us

Link to Manual, Warranty, and Return policies

Boring Information Only Humans Care About

Chase!Updated 15 days ago