Contact usUpdated 5 months ago

To contact SwiftPaws please email  [email protected]

📵 We are a small dedicated team so we cannot monitor our phone for incoming calls😞 

When you email [email protected] - use the email address you used to place your order - all your account information is available to our Customer Success staff and we can get right to the business of getting you up and running! 

• Please include pictures and videos (or a link to your video) when reaching out with problems. 
• You will receive a reply from us in 24-48 hours (not counting weekends and holidays) 
• Our🐕customers are our #1 priority but their hoomans are second only to them! 
• For our customers who have exceptionally independent hoomans we have an extensive Support Center: https://support.swiftpaws.com/en-US/articles - browse the categories or just type in a keyword!
  
• If you have not received an email reply within 24-48 hours please check your spam or other folders for our reply. Or simply search your email for "swiftpaws.com" 
• Please make sure you that you are allowing emails from SwiftPaws, so that our replies are not blocked by your email filters.