Firmware Update - drives shipped prior to Dec 2020
If your SwiftPaws kit shipped prior to Dec 1 2020 & experiencing difficulty/issue with their old drive unit - you may be eligible to send in your old unit for a one-time upgrade, free of charge.
Email [email protected] for a Repair Authorization number and instructions.
When you reach out please provide proof of purchase*, your name, email address, shipping address and phone number.
* Proof of purchase can be any of the following:
- Original order number
- Name and email address used to place the order
- Screenshot of your order
- Email confirmation of your order
- We will consider evidence if you don't have any of the above