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Firmware Update - drives shipped prior to Dec 2020

If your SwiftPaws kit shipped prior to Dec 1 2020 &  experiencing difficulty/issue with their old drive unit - you may be eligible to send in your old unit for a one-time upgrade, free of charge.

Email [email protected] for a Repair Authorization number and instructions. 

When you reach out please provide proof of purchase*, your name, email address, shipping address and phone number.

* Proof of purchase can be any of the following:

  • Original order number 
  • Name and email address used to place the order
  • Screenshot of your order
  • Email confirmation of your order
  • We will consider evidence if you don't have any of the above
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