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SwiftPaws Support

<p>Our SwiftPaws Professional machines are manufactured in small batches to assure they surpass our highest standards of quality and safety. Allow at least 8 weeks lead time from date of order to delivery. Please send an email to <a href="mailto:support@swiftpaws.com">support@swiftpaws.com</a> for information on the products available and for information on how to place an order.</p><h1 id="isPasted" style="box-sizing: inherit; font-size: 44px; margin: 0.67em 0px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 600; line-height: 48px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; margin-block: 0px 24px; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Compare Home vs. Pro equipment</h1><main style="box-sizing: inherit; display: block; color: rgb(22, 22, 22); font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: medium; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">email <a href="mailto:support@swiftpaws.com" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(236, 0, 140); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">support@swiftpaws.com</a>&#xA0;</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><img src="https://uploads.gorgias.io/JWjXVxGoMmxDvMqm/compareAll-eceb9885-b2e9-4959-b312-ebb1275f58cf.jpg" style="width: 675px;" class="fr-fic fr-dib"></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">See website for current pricing: <a href="https://www.swiftpaws.com/" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(236, 0, 140); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_self">SwiftPaws.com</a></p><h1 id="isPasted" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; margin: 0.67em 0px; font-weight: 600; line-height: 48px; font-size: 44px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Inter, sans-serif; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; margin-block: 0px 24px; color: rgb(0, 0, 0); text-align: start; background-color: rgb(255, 255, 255);">Sport vs. Pro Alpha</h1><main style="box-sizing: inherit; -webkit-font-smoothing: antialiased; display: block; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: medium; line-height: 24px; text-align: start; background-color: rgb(255, 255, 255);"><p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><span style="background-color: rgb(247, 218, 100);">Currently only the Pro Alpha is available.&#xA0;</span>We may offer the Pro Sport again in the future. Email us at <a href="mailto:support@swiftpaws.com" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; color: rgb(236, 0, 140); text-decoration: none; background-color: transparent; user-select: auto; cursor: pointer; transition: color 200ms linear 0s;">support@swiftpaws.com</a> for more information.</p><p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/JWjXVxGoMmxDvMqm/undefined-6bb97e5a-e270-4ab0-ac95-8145eb666660" alt="updated_pro_vs_alpha.png" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; max-width: 100%;" class="fr-fic fr-dib"></p><p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">*Pricing is subject to change without prior notice</p></main></main>

Our SwiftPaws Professional machines are manufactured in small batches to assure they surpass our highest standards of quality and safety. Please send an email to prosupport@swiftpaws.com for information on the products available and for information o

How do I order the Professional machine?

SwiftPaws Professional Equipment

What is SwiftPaws?

Lure Coursing

How fast is the SwiftPaws Home and Home Plus?

Main Components

What comes in the SwiftPaws original Kit?

What comes in the SwiftPaws original Bundle?

What comes in the SwiftPaws Home Plus kit?

What comes in the SwiftPaws Home Plus Bundle?

Is SwiftPaws right for my dog?

Is it safe?

Is it noisy?

What if my dog doesn't like it?

Which SwiftPaws should I use for my business?

Safety Features

How long will my SwiftPaws Home unit last?

What if my dog is faster than SwiftPaws?

What happens when the dog catches the flag?

How Durable is SwiftPaws Equipment?

What is the maxium Home Course size?

Can I fly with my SwiftPaws machine?

Weight & Dimensions

Will SwiftPaws satiate my dog's desire to chase small animals?

Can SwiftPaws be set up indoors/ on artificial turf?

Pad tear injuries

My dogs are afraid! What can I do?

What does "Play time 10 minutes" mean?

FAQ about SwiftPaws Home

Compare Home vs Home Plus

How Everything SHOULD work

Repair and Warranty Support

What if my dog eats the flag?

Will SwiftPaws increase my dog's prey drive?

Exercising Your Young Puppy

What is a “Play Session”?

Safety Recommendations!

Can I leave the course set up?

Is it OK to let it get rained on?

The main drive unit is not water/weather proof

About the Duffle Bag

Where can I get more Stakes and Tethers?

Where can I get more line?

Can I plug it into an AC power source?

Am I Eligible for the Free Firmware Upgrade?

How do I Initiate Low Speed Mode?

Is the bag the only thing I can use as a lure?

Compare Home vs. Home Plus vs. Pro!

What's the difference between Home and Home Plus?

FAQ about the Equipment

Step by Step - Getting Started!

Surfaces for Course Setup

Course configuration diagram ideas

Introducing your Pet to SwiftPaws for the First Time

Ready to use right out of the box?

SwiftPaws is a Continuous Loop System

How to set up for a straight-line chase

What are the Ideal Conditions for the Perfect Course?

Exactly how big can my own course be?

Can I Make a Small Course Bigger Later?

Do I have to use the tethers?

Is There a Minimum or Maximum Course Size?

Setup on a hill or uneven ground

Will SwiftPaws work on bare ground (no lawn)?

What is the maximum space between pulleys?

Set Up

Flirt Pole Video

How to Use the Flirt Pole

Flirt Pole

Critter Pack

Attaching the Lure to the Flirt Pole

How to Tie Critter Lure to Line

Loop Broke?

Paracord Replacement

Flirt Pole & Critter Pack

Washing Instructions - Dog Bed

Washing instructions - Cooling Mat

How the Cooling Mat Works

Guide to bed/mat size

Dog Bed and Cooling Mat

Remove battery cover

Plugging the battery into the main drive unit.

Home Original & and Plus Main Drive Units

What to expect: turning on main drive and controller

Firmware Update - drives shipped prior to Dec 2020

Field Pulleys

Threading the line

How to Stake and Why to Tether

Can I use a garden hose to clean the pulleys?

Battery vs. compartment size

Main Drive Unit and Pulleys

Home and Home Plus batteries are not interchangeable

Disconnect battery from drive when not in use!

Which LiPo Battery do I have?

Battery Charging Bag

First Charge - out the box - Charge to full!

Remove battery from charger once fully charged

Do Not Charge Battery While Plugged Into Drive

Charging the LiPo Battery

Discharging the battery

Storing the LiPo Battery

Dispose of LiPo Battery Responsibly

Best Practice for LiPo Battery Longevity

LiPo Battery Care

Battery Storage Mode

Is a swollen battery dangerous? YES!

Too Hot & Too Cold Can Dramatically Shorten Lifespan

Recharge LiPo Battery Before Fully Discharging - YES!

The Battery CANNOT be Charged While Running SwiftPaws!

Operating Temperatures for the LiPo Battery

Known Causes for Battery Swelling

Battery Operating Temperature Limits

Battery won't charge/hold a charge

Flying with a LiPo Battery

General Info About LiPo Battery

Cold Temperatures & LiPo batteries Don't Mix

It's hard to unplug the battery!

How do I discharge the battery?

Lipo Guard Battery Bag

Charging Bag

Charging the 11.1v Home Original Battery

Just the Bullet Points (11.1v battery)

About the B3 Pro Charger

Voltages: Minimum, Maximum, Storage, & Replacement

How long does it take to charge the (11.1v) battery?

Battery run time - Original Home Battery 11.1v

Life Expectancy of the Home original 11.1V battery

Compatible 11.1v battery specs

Larger Capacity 11.1v Battery for Original Home

Physical size does NOT matter!

11.1v Battery Connectors

When to replace the battery

The Battery Pack Should Not be "Unwrapped"!!!

The charger popped, there's a bad odor, and is not charging.

Why does my 11.1v Battery only lasts for a few minutes?

Home original 11.1v Battery

Charging, use, and Storage 14.8v Battery

About the Home Plus 4cell, 14.8 V Battery

How long will the 14.8v Plus Battery last before recharge?

How long does it take to charge the 14.8v Plus Battery

Battery does not show FUL

Unplug Battery When Not In Use!

Voltages: Minimum, Maximum, Storage & Replacement

14.8v Plus Battery Specs

14.8v Battery Connectors

Placing the 14.8v Plus Battery in Home Plus compartment

Plus Battery will not charge/hold a charge

The number in the charger window

Home Plus 14.8v Battery

Important Battery Information

Safety Features!

SwiftPaws Home Step-by-Step Setup A-Z

How to Open the Lid & Battery Cover

Attaching Tethers & Stakes

How to Use Stakes and Tethers

How to Tie the Line & Flags onto the Line

How to attach the Lure to the Line

How to Adjust SwiftPaws Line Tension

Entering Line Winder Mode on your drive

Unboxing SwiftPaws Home PLUS!

See SwiftPaws set up on a hill!

Links to the Live Facebook Q&As

Charitable Partner: Maryland SPCA video

SwiftPaws Home Plus Indiegogo campaign video

🎬 Videos

Remote Controller won't turn on

Pairing the remote and drive

Remote Controller Features

Reseating / Replacing the remote control batterybattery

Distance between Drive and Remote Controller

Variable speeds

Remote Control Battery

Continue play -By Pass the 90 second Auto-Shutdown feature

Activate Low Speed

Remote Control - battery or rechargeable?

Recalibrating the Remote Controller

Lost Remote Controller

Pair Remote with Drive

Remote Control

Contact us

Link to Manual, Warranty, and Return policies

📧 Email support@SwiftPaws.com

Shipping Protection!

Where can I order SwiftPaws?

What is your phone number?

Can I phone in my order?

Why I can't place an order?

How do I make a warranty claim?

How do I return my SwiftPaws?

What types of payments do you accept?

Is SwiftPaws Sold on Amazon.com?

Did my order go through?

How Do I Cancel My Order?

Where is SwiftPaws Located?

Where can I find a SwiftPaws store?

Non-profit organization / tax exempt

When will my order ship?

Boring Information Only Humans Care About

How do I order the Professional machine?Updated 5 months ago

Compare Home vs. Pro equipment

Sport vs. Pro Alpha