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SwiftPaws Support

<p>Our SwiftPaws Professional machines are manufactured in small batches to assure they surpass our highest standards of quality and safety. Allow at least 8 weeks lead time from date of order to delivery. Please send an email to <a href="mailto:support@swiftpaws.com">support@swiftpaws.com</a> for information on the products available and for information on how to place an order.</p><h1 id="isPasted" style="box-sizing: inherit; font-size: 44px; margin: 0.67em 0px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-weight: 600; line-height: 48px; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; margin-block: 0px 24px; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Compare Home vs. Pro equipment</h1><main style="box-sizing: inherit; display: block; color: rgb(22, 22, 22); font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: medium; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">email <a href="mailto:support@swiftpaws.com" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(236, 0, 140); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">support@swiftpaws.com</a>&#xA0;</p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><img src="https://uploads.gorgias.io/JWjXVxGoMmxDvMqm/compareAll-eceb9885-b2e9-4959-b312-ebb1275f58cf.jpg" style="width: 675px;" class="fr-fic fr-dib"></p><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">See website for current pricing: <a href="https://www.swiftpaws.com/" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(236, 0, 140); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_self">SwiftPaws.com</a></p><h1 id="isPasted" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; margin: 0.67em 0px; font-weight: 600; line-height: 48px; font-size: 44px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Inter, sans-serif; font-feature-settings: &quot;pnum&quot;, &quot;lnum&quot;, &quot;kern&quot; 0; margin-block: 0px 24px; color: rgb(0, 0, 0); text-align: start; background-color: rgb(255, 255, 255);">Sport vs. Pro Alpha</h1><main style="box-sizing: inherit; -webkit-font-smoothing: antialiased; display: block; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: medium; line-height: 24px; text-align: start; background-color: rgb(255, 255, 255);"><p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><span style="background-color: rgb(247, 218, 100);">Currently only the Pro Alpha is available.&#xA0;</span>We may offer the Pro Sport again in the future. Email us at <a href="mailto:support@swiftpaws.com" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; color: rgb(236, 0, 140); text-decoration: none; background-color: transparent; user-select: auto; cursor: pointer; transition: color 200ms linear 0s;">support@swiftpaws.com</a> for more information.</p><p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/JWjXVxGoMmxDvMqm/undefined-6bb97e5a-e270-4ab0-ac95-8145eb666660" alt="updated_pro_vs_alpha.png" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; max-width: 100%;" class="fr-fic fr-dib"></p><p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;">*Pricing is subject to change without prior notice</p></main></main>

Our SwiftPaws Professional machines are manufactured in small batches to assure they surpass our highest standards of quality and safety. Please send an email to prosupport@swiftpaws.com for information on the products available and for information o

How do I order the Professional machine?

SwiftPaws Professional Equipment

Read this first!

Watch These "How To" Video links

Email Support for Help!

Is it waterprooof?

Start here!

Chase! Campaign Launch Video

Chase!

Why Preorder?

What happened to the price of $199?

When will Chase! Ship?

Can I cancel my preorder?

How fast is Chase!?

How Big is the Chase! Course?

What comes with Chase!?

No Batteries Needed!

Control Chase! with Your Phone

Compare Chase! to SwiftPaws Home Original & Plus

Chase! Return Policy and Warranty

Lure Coursing

Which kit should I get?

Main Components

Safety Features

How Durable is SwiftPaws Equipment?

Can SwiftPaws be set up indoors/ on artificial turf?

Pad tear injuries

What does "Play time 10 minutes" mean?

Weight & Dimensions

Compare Home Kits

Compare Home vs. Home Plus vs. Pro!

How to Turn On the Remote Controller

Remote Controller Won't Turn On

Pairing the remote and drive

Remote Controller Features

Reseating / Replacing the remote control battery

Distance between Drive and Remote Controller

Variable speeds

Remote Control Battery

Continue play -By Pass the 90 second Auto-Shutdown feature

Activate Low Speed

Remote Control - battery or rechargeable?

Recalibrating the Remote Controller

Lost Remote Controller

Pair Remote with Drive

Remote Control

how to remove battery cover

Plugging the battery into the main drive unit.

Home Original & and Plus Main Drive Units

What to expect: turning on main drive and controller

Firmware Update - drives shipped prior to Dec 2020

Field Pulleys

Threading the line

How to Stake and Why to Tether

Can I use a garden hose to clean the pulleys?

Battery vs. compartment size

The Pink Band

Pink band is broken, grooved, or rolled up

Main Drive Unit and Pulleys

SwiftPaws Home Lure Equipment

Video: Pro-Alpha

SwiftPaws Pro Alpha vs Home & Home Plus

Payment Options for SwiftPaws Pro machine

SwiftPaws Pro Ordering and Delivery Times

Voltage, Amps, Hertz meter on Pro Alpha unit

How Fast is SwiftPaws Pro?

Pro Safety Tips

Setting up your SwiftPaws Pro Machine

Tips for Operating SwiftPaws Pro Machines

How to Introduce Your Dog to SwiftPaws Pro

Can I use SwiftPaws Pro for Fast CAT - 100 yd dash - straight line?

How to fold the SwiftPaws Pop-Up Banner

How to Use the Flirt Pole

Flirt Pole Video

Flirt Pole

Tie Lure to Flirt Pole

Paracord Replacement

Use Critter Pack with Lure & Flirt Pole

How to Tie Critter Lure to Line

Loop Broke?

Critter Pack

Enrichment Products

How the Cooling Mat Works

Guide to Cooling Mat Size

Washing instructions - Cooling Mat

Cooling Mat

Guide to Pet Bed Size

Washing Instructions - Dog Bed

Pet Bed

Accessories

First Charge - out the box - Charge to full!

Charging Habit

Home and Home Plus batteries are not interchangeable

Can I leave the battery in the drive?

Which LiPo Battery do I have?

Battery Charging Bag

Useable Voltage Range of Your LiPo Battery

Can I Charge the Battery in the Drive?

Charging the LiPo Battery

Discharging the battery

Storing the LiPo Battery

Dispose of LiPo Battery Responsibly

Best Practice for LiPo Battery Longevity

LiPo Battery Care

Battery Storage Mode

Remove battery from charger once fully charged

Is a swollen battery dangerous? YES!

Too Hot & Too Cold Can Dramatically Shorten Lifespan

Recharge LiPo Battery Before Fully Discharging - YES!

The Battery CANNOT be Charged While Running SwiftPaws!

Operating Temperatures for the LiPo Battery

Battery won't charge/hold a charge

Flying with a LiPo Battery

Battery Operating Temperature Limits

Cold Temperatures & LiPo batteries Don't Mix

Lipo Guard Battery Bag

It's hard to unplug the battery!

Known Causes for Battery Swelling

How do I discharge the battery?

Charging Bag

General Info About LiPo Battery

Quick Tips on Battery Use

Disconnect battery from drive when not in use!

Charging 11.1v battery

Just the Bullet Points (11.1v battery)

About the B3 Pro Charger

Using HotRC Upgraded Charger

Voltages: Minimum, Maximum, Storage, & Replacement

How long does it take to charge the (11.1v) battery?

Battery run time - Original Home Battery 11.1v

Life Expectancy of the Home original 11.1V battery

Compatible 11.1v battery specs

Larger Capacity 11.1v Battery for Original Home

Home Plus battery is Not Compatible

11.1v Battery Connectors

When to replace the battery

The Battery Pack Should Not be "Unwrapped"!!!

The charger popped, there's a bad odor, and is not charging.

Why does my 11.1v Battery only lasts for a few minutes?

How long does the battery last?

The charger has lights - how can I tell what the voltage is

Home original 11.1v Battery

Charging, Use, and Storage 14.8v Battery

Life Expectancy Home Plus 14.8 V Battery

How long will the 14.8v Plus Battery last before recharge?

How long does it take to charge the 14.8v Plus Battery

Battery does not show FUL

Unplug Battery When Not In Use!

Voltages: Minimum, Maximum, Storage & Replacement

14.8v Plus Battery Specs

14.8v Battery Connectors

Placing the 14.8v Plus Battery in Home Plus compartment

Plus Battery will not charge/hold a charge

The number in the charger window

Home Plus 14.8v Battery

Important Battery Information

Safety Features!

SwiftPaws Home Step-by-Step Setup A-Z

How to Open the Lid & Battery Cover

Attaching Tethers & Stakes

How to Use Stakes and Tethers

How to Tie the Line & Flags onto the Line

How to attach the Lure to the Line

How to Adjust SwiftPaws Line Tension

Entering Line Winder Mode on your drive

Unboxing SwiftPaws Home PLUS!

See SwiftPaws set up on a hill!

Links to the Live Facebook Q&As

Charitable Partner: Maryland SPCA video

SwiftPaws Home Plus Indiegogo campaign video

🎬 Videos

Introducing your Pet to SwiftPaws for the First Time

Surfaces for Course Setup

Course configuration diagram ideas

Ready to use right out of the box?

SwiftPaws is a Continuous Loop System

How to set up for a straight-line chase

What are the Ideal Conditions for the Perfect Course?

Exactly how big can my own course be?

Can I Make a Small Course Bigger Later?

Do I have to use the tethers?

Is There a Minimum or Maximum Course Size?

Setup on a hill or uneven ground

Will SwiftPaws work on bare ground (no lawn)?

What is the maximum space between pulleys?

Factors that limit course size

Lure Course Set Up

What is SwiftPaws?

How Everything SHOULD work

Is SwiftPaws right for my dog?

How fast is the SwiftPaws Home and Home Plus?

What if my dog is faster than SwiftPaws?

Will SwiftPaws increase my dog's desire to chase small animals?

What happens when the dog catches the flag?

What is the maxium Home Course size?

How long will my SwiftPaws Home unit last?

Can I fly with my SwiftPaws machine?

SwiftPaws Home Lure FAQ

How do I order the Professional machine?Updated a year ago

Compare Home vs. Pro equipment

Sport vs. Pro Alpha