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SwiftPaws Support

<img src="https://uploads.gorgias.io/JWjXVxGoMmxDvMqm/undefined-e871c3a6-6bb8-4845-9224-b4fab10561e4" style="width: 300px;" class="fr-fic fr-dib"><ul><li><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">SwiftPaws Home Plus motorized main unit</li><li id="isPasted">Remote controller with&#xA0;CR123A disposable battery included</li><li>Five (5) field pulleys</li><li>Roll of line</li><li>Line winder</li><li>Flags</li><li>Compostable flags</li><li>Drawstring flag holder</li><li>Tethers &amp; stakes</li><li>Rechargeable battery pack</li><li>Battery charger</li><li>Tote bag</li><li><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Premium duffel bag</li><li><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Collapsible water bowl&#xA0;</li><li>Printed manual</li></ul>Box has links to tips &amp; tricks and how-to videos!Note: Exclusive Accessories may change without notice. Substitutions made be made when supplies are unavailable.

One motorized main unit
five field pulleys
the remote controller
a roll of line
flags
tethers & stakes
rechargeable battery
Battery charger
and manual

It also comes with links to tips & tricks and how-to videos.

What comes in the SwiftPaws Home Plus Bundle?

FAQ about SwiftPaws Home

What is SwiftPaws?

What is Lure Coursing?

Main Components

What comes in the SwiftPaws original Kit?

What comes in the SwiftPaws original Bundle?

What comes in the SwiftPaws Home Plus kit?

Compare Kits/Bundles

Is SwiftPaws right for my dog?

Is it safe?

Is it noisy?

What if my dog doesn't like it?

Which SwiftPaws should I use for my business?

How fast is the SwiftPaws Home and Home Plus?

What if my dog is faster than SwiftPaws?

What happens when the dog catches the flag?

How Durable is SwiftPaws Equipment?

What are SwiftPaws Home and Home Plus safety features?

Where can I find videos of SwiftPaws in action?

How long will my SwiftPaws Home unit last?

What is the maxium Home Course size?

Can I fly with my SwiftPaws machine?

Weight & Dimensions

Will SwiftPaws satiate my dog's desire to chase small animals?

Can SwiftPaws be set up indoors?

Pad tear injuries

My dogs are afraid! What can I do?

Compare Home vs Home Plus

How Everything SHOULD work

What if my dog eats the flag?

Will SwiftPaws increase my dog's prey drive?

Exercising Your Young Puppy

What is a “Play Session”?

Safety Recommendations!

Can I leave the course set up?

Is it OK to let it get rained on?

The main drive unit is not water/weather proof

Where can I get more Stakes and Tethers?

Where can I get more line?

Can I plug it into an AC power source?

Am I Eligible for the Free Firmware Upgrade?

How do I Initiate Low Speed Mode?

Is the bag the only thing I can use as a lure?

About the Upgrade Original Home to Plus

Compare Home vs. Home Plus vs. Pro!

What's the difference between Home and Home Plus?

FAQ about the Equipment

Plugging the battery into the main drive unit.

Home Original & and Plus Main Drive Units

What to expect: turning on main drive and controller

Firmware Update - drives shipped prior to Dec 2020

Field Pulleys

Threading the line

How to Stake and Why to Tether

Can I use a garden hose to clean the pulleys?

Battery vs. compartment size

Main Drive Unit and Pulleys

Home and Home Plus batteries are not interchangeable

Disconnect battery from drive when not in use!

Which LiPo Battery do I have?

Battery Charging Bag

First Charge - out the box - Charge to full!

Remove battery from charger once fully charged

Charging the LiPo Battery

Discharging the battery

Storage of the LiPo Battery

Dispose of LiPo Battery Responsibly

Best Practice for LiPo Battery Longevity

Life Expectancy of your LiPo Battery

LiPo Battery Care

Overcharging the battery

Is a swollen battery dangerous?

Too Hot & Too Cold Can Dramatically Shorten Lifespan

Recharge LiPo Battery Before Fully Discharging - YES!

The Battery CANNOT be Charged While Running SwiftPaws!

Known Causes for Battery Swelling

Battery Operating Temperature Limits

Battery won't charge/hold a charge

Flying with a LiPo Battery

Operating Temperatures for the LiPo Battery

General Info About LiPo Battery

Cold Temperatures & LiPo batteries Don't Mix

It's hard to unplug the battery!

Charging the 11.1v Home Original Battery

About the B3 Pro Charger

Voltages: Minimum, Maximum, Storage, & Replacement

How long does it take to charge the (11.1v) battery?

Battery run time - Original Home Battery 11.1v

Life Expectancy of the Home original 11.1V battery

Compatible 11.1v battery specs

Larger Capacity 11.1v Battery for Original Home

Physical size does NOT matter!

11.1v Battery Connectors

When to replace the battery

The Battery Pack Should Not be "Unwrapped"!!!

The charger popped, there's a bad odor, and is not charging.

Why does my 11.1v Battery only lasts for a few minutes?

Home original 11.1v Battery

Charging the 14.8v Plus Battery

Using the Battery (simple instructions)

About the Home Plus 4cell, 14.8 V Battery

How long will the 14.8v Plus Battery last before recharge?

How long does it take to charge the 14.8v Plus Battery

Battery does not show FUL

Voltages: Minimum, Maximum, Storage & Replacement

14.8v Plus Battery Specs

14.8v Battery Connectors

Placing the 14.8v Plus Battery in Home Plus compartment

Plus Battery will not charge/hold a charge

When to replaced the battery

The number in the charger window

Home Plus 14.8v Battery

Important Battery Information

Safety Features!

SwiftPaws Home Step-by-Step Setup A-Z

Unboxing SwiftPaws Home PLUS!

How to Open the Lid & Battery Cover

Attaching Tethers & Stakes

How to Use Stakes and Tethers

How to Tie the Line & Flags onto the Line

How to Adjust SwiftPaws Line Tension

See SwiftPaws set up on a hill!

Links to the Live Facebook Q&As

SwiftPaws Home Plus Indiegogo campaign video

Charitable Partner: Maryland SPCA video

How to attach the Lure to the Line

Entering Line Winder Mode on your drive

🎬 Videos

Replacing the remote control battery

Pairing the remote and drive

Remote Controller Features

Distance between Drive and Remote Controller

Variable speeds

Remote Control Battery

Bypass the 90 second Auto-Shutdown feature

Activate Low Speed

Remote stopped working? Try this:

Remote Control - battery or rechargeable?

Recalibrating the Remote Controller

Remote Control

Contact us

Link to Manual, Warranty, and Return policies

📧 Email support@SwiftPaws.com

What is your phone number?

Where can I order SwiftPaws?

Can I phone in my order?

Why I can't place an order?

How do I make a warranty claim?

How do I return my SwiftPaws?

What types of payments do you accept?

Is SwiftPaws Sold on Amazon.com?

Did my order go through?

How Do I Cancel My Order?

Where is SwiftPaws Located?

Where can I find a SwiftPaws store?

Non-profit organization / tax exempt

When will my order ship?

How will my purchase appear?

How much does shipping cost?

Does SwiftPaws Ship Internationally?

Charitable Partnerships

Why are my emails being ignored? 😤

Coupon code does not work

Coupon Codes

Boring Information Only Humans Care About

Troubleshooting the battery

Troubleshooting the charger

Troubleshooting the Remote Control

Remote Control Code Chart

Main Drive Beep Code Chart

Drive runs erratically / on its own (Ghost running)

Drive stalls and/or is beeping

The Pink Band

Stakes and Tethers

The Power Switch (help! my dog chewed it off!)

Troubleshooting the main drive unit

Is my battery or charger bad?

What causes a battery to swell?

Battery charger reads 000

The line keeps breaking!

Troubleshooting

Video: Pro-Alpha

SwiftPaws Pro Alpha vs Home & Home Plus

Payment Options for SwiftPaws Pro machine

SwiftPaws Pro Ordering and Delivery Times

How do I order the Professional machine?

How Fast is SwiftPaws Pro?

Pro Safety Tips

Setting up your SwiftPaws Pro Machine

Tips for Operating SwiftPaws Pro Machines

How to Introduce Your Dog to SwiftPaws Pro

Can I use SwiftPaws Pro for Fast CAT - 100 yd dash - straight line?

SwiftPaws Professional Equipment

Step by Step - Getting Started!

Surfaces for Course Setup

Course configuration diagram ideas

Set Up