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SwiftPaws Support

<img src="https://uploads.gorgias.io/JWjXVxGoMmxDvMqm/undefined-e871c3a6-6bb8-4845-9224-b4fab10561e4" style="width: 300px;" class="fr-fic fr-dib"><ul><li style="font-size: 14px; line-height: 1.15;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">SwiftPaws Home Plus motorized main unit</li><li id="isPasted" style="font-size: 14px; line-height: 1.15;">Remote controller with&#xA0;CR123A disposable battery included</li><li style="font-size: 14px; line-height: 1.15;">Five (5) field pulleys</li><li style="font-size: 14px; line-height: 1.15;">Roll of line</li><li style="font-size: 14px; line-height: 1.15;">Line winder</li><li style="font-size: 14px; line-height: 1.15;">Compostable flags</li><li style="font-size: 14px; line-height: 1.15;">Drawstring flag holder</li><li style="font-size: 14px; line-height: 1.15;">Tethers &amp; stakes</li><li style="font-size: 14px; line-height: 1.15;">Rechargeable battery pack</li><li style="font-size: 14px; line-height: 1.15;">Battery charger</li><li style="font-size: 14px; line-height: 1.15;">Tote bag</li><li style="font-size: 14px; line-height: 1.15;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Premium duffel bag</li><li style="font-size: 14px; line-height: 1.15;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Collapsible water bowl&#xA0;</li><li style="font-size: 14px; line-height: 1.15;">Printed manual</li></ul>Note: Accessories may change without notice. Substitutions made be made when supplies are unavailable.

One motorized main unit
five field pulleys
the remote controller
a roll of line
flags
tethers & stakes
rechargeable battery
Battery charger
and manual

It also comes with links to tips & tricks and how-to videos.

What comes in the SwiftPaws Home Plus Bundle?

FAQ about SwiftPaws Home

What is SwiftPaws?

Lure Coursing

How fast is the SwiftPaws Home and Home Plus?

Main Components

What comes in the SwiftPaws original Kit?

What comes in the SwiftPaws original Bundle?

What comes in the SwiftPaws Home Plus kit?

Is SwiftPaws right for my dog?

Is it safe?

Is it noisy?

What if my dog doesn't like it?

Which SwiftPaws should I use for my business?

Safety Features

How long will my SwiftPaws Home unit last?

What if my dog is faster than SwiftPaws?

What happens when the dog catches the flag?

How Durable is SwiftPaws Equipment?

What is the maxium Home Course size?

Can I fly with my SwiftPaws machine?

Weight & Dimensions

Will SwiftPaws satiate my dog's desire to chase small animals?

Can SwiftPaws be set up indoors/ on artificial turf?

Pad tear injuries

My dogs are afraid! What can I do?

What does "Play time 10 minutes" mean?

Compare Home vs Home Plus

How Everything SHOULD work

Repair and Warranty Support

What if my dog eats the flag?

Will SwiftPaws increase my dog's prey drive?

Exercising Your Young Puppy

What is a “Play Session”?

Safety Recommendations!

Can I leave the course set up?

Is it OK to let it get rained on?

The main drive unit is not water/weather proof

About the Duffle Bag

Where can I get more Stakes and Tethers?

Where can I get more line?

Can I plug it into an AC power source?

Am I Eligible for the Free Firmware Upgrade?

How do I Initiate Low Speed Mode?

Is the bag the only thing I can use as a lure?

Compare Home vs. Home Plus vs. Pro!

What's the difference between Home and Home Plus?

FAQ about the Equipment

Flirt Pole Video

How to Use the Flirt Pole

Flirt Pole

Critter Pack

Attaching the Lure to the Flirt Pole

How to Tie Critter Lure to Line

Loop Broke?

Flirt Pole & Critter Pack

Remove battery cover

Plugging the battery into the main drive unit.

Home Original & and Plus Main Drive Units

What to expect: turning on main drive and controller

Firmware Update - drives shipped prior to Dec 2020

Field Pulleys

Threading the line

How to Stake and Why to Tether

Can I use a garden hose to clean the pulleys?

Battery vs. compartment size

Main Drive Unit and Pulleys

Home and Home Plus batteries are not interchangeable

Disconnect battery from drive when not in use!

Which LiPo Battery do I have?

Battery Charging Bag

First Charge - out the box - Charge to full!

Remove battery from charger once fully charged

Do Not Charge Battery While Plugged Into Drive

Charging the LiPo Battery

Discharging the battery

Storage of the LiPo Battery

Dispose of LiPo Battery Responsibly

Best Practice for LiPo Battery Longevity

Life Expectancy of your LiPo Battery

LiPo Battery Care

Is a swollen battery dangerous? YES!

Too Hot & Too Cold Can Dramatically Shorten Lifespan

Recharge LiPo Battery Before Fully Discharging - YES!

The Battery CANNOT be Charged While Running SwiftPaws!

Known Causes for Battery Swelling

Battery Operating Temperature Limits

Battery won't charge/hold a charge

Flying with a LiPo Battery

Operating Temperatures for the LiPo Battery

General Info About LiPo Battery

Cold Temperatures & LiPo batteries Don't Mix

It's hard to unplug the battery!

How do I discharge the battery?

Lipo Guard Battery Bag

Charging Bag

Charging the 11.1v Home Original Battery

Just the Bullet Points (11.1v battery)

About the B3 Pro Charger

Voltages: Minimum, Maximum, Storage, & Replacement

How long does it take to charge the (11.1v) battery?

Battery run time - Original Home Battery 11.1v

Life Expectancy of the Home original 11.1V battery

Compatible 11.1v battery specs

Larger Capacity 11.1v Battery for Original Home

Physical size does NOT matter!

11.1v Battery Connectors

When to replace the battery

The Battery Pack Should Not be "Unwrapped"!!!

The charger popped, there's a bad odor, and is not charging.

Why does my 11.1v Battery only lasts for a few minutes?

Home original 11.1v Battery

Charging the 14.8v Plus Battery

Just the Bullet Points (14.8v battery)

About the Home Plus 4cell, 14.8 V Battery

Using the Battery (simple instructions)

How long will the 14.8v Plus Battery last before recharge?

How long does it take to charge the 14.8v Plus Battery

Battery does not show FUL

Unplug Battery When Not In Use!

Voltages: Minimum, Maximum, Storage & Replacement

14.8v Plus Battery Specs

14.8v Battery Connectors

Placing the 14.8v Plus Battery in Home Plus compartment

Plus Battery will not charge/hold a charge

The number in the charger window

Home Plus 14.8v Battery

Important Battery Information

Safety Features!

SwiftPaws Home Step-by-Step Setup A-Z

How to Open the Lid & Battery Cover

Attaching Tethers & Stakes

How to Use Stakes and Tethers

How to Tie the Line & Flags onto the Line

How to attach the Lure to the Line

How to Adjust SwiftPaws Line Tension

Entering Line Winder Mode on your drive

Unboxing SwiftPaws Home PLUS!

See SwiftPaws set up on a hill!

Links to the Live Facebook Q&As

Charitable Partner: Maryland SPCA video

SwiftPaws Home Plus Indiegogo campaign video

🎬 Videos

Remote won't turn on

Replacing the remote control battery

Pairing the remote and drive

Remote Controller Features

Distance between Drive and Remote Controller

Variable speeds

Remote Control Battery

Re-Start the 90 second Auto-Shutdown feature

Activate Low Speed

Remote Control - battery or rechargeable?

Recalibrating the Remote Controller

Lost Remote Controller

Remote Control

Contact us

Link to Manual, Warranty, and Return policies

📧 Email support@SwiftPaws.com

Shipping Protection!

Where can I order SwiftPaws?

What is your phone number?

Can I phone in my order?

Why I can't place an order?

How do I make a warranty claim?

How do I return my SwiftPaws?

What types of payments do you accept?

Is SwiftPaws Sold on Amazon.com?

Did my order go through?

How Do I Cancel My Order?

Where is SwiftPaws Located?

Where can I find a SwiftPaws store?

Non-profit organization / tax exempt

When will my order ship?

How will my purchase appear?

How much does shipping cost?

Does SwiftPaws Ship Internationally?

Charitable Partnerships

Why are my emails being ignored? 😤

Coupon code does not work

Coupon Codes

Boring Information Only Humans Care About

Troubleshooting the battery

Troubleshooting the charger

Troubleshooting the Remote Control

Remote Control Code Chart

Home Original Beep Code Chart

Home Plus Beep Code Chart

Drive runs erratically / on its own (Ghost running)

Drive stalls and/or is beeping

The Pink Band

Stakes and Tethers

The Power Switch (help! my dog chewed it off!)

Troubleshooting the main drive unit

Is my battery or charger bad?

What causes a battery to swell?

Battery charger reads 000

Troubleshooting