Every time you reach out to SwiftPaws - you can expect a reply within 48 hours. We do reply to every inquiry, often within just a few hours. So if you haven't receive a reply from us, please check your spam folder, or other folders your email server or filters might use to direct incoming emails, such as the "promotions" folder that gmail has or even the "trash" folder.
Your email filters or settings might even block emails that are not expected so please make sure that you allow emails from SwiftPaws.com!
If you sent us a message via the help button on our website - you bypass your email server, so our replies might not be allowed past your security settings, as it does not recognize it as something you have requested. To ensure that your email server allows our replies to get to you please email us directly at firstname.lastname@example.org 👍