If you are having this problem, please contact us. The following information will help us determine whether it's our battery, charger, or both.
- Do all three lights come one when you first plug the charger in?
- plugged in without the battery connected they should be green
- plugged in with the battery connected - they should be red, at least initially
- All three lights should turn green signalling a full charge (might take 4hrs or longer)
- Let us know about anything else you might have noticed, like popping sounds or bad smell when plugging in the charger.
- Do not charge a damaged, misshaped, or swollen battery See how to dispose of it safely
Don’t forget to include the best address to ship the replacement to!