| When you contact SwiftPaws you WILL receive an automated response email right away. If you do not get this email - please check your spam folder for it - and if necessary adjust your filters to allow emails from SwiftPaws.com |
If you have contacted SwiftPaws support using either of these two methods:
- Using this help button on the website
and filling out the form - or by emailing support@swiftpaws.com or info@swiftpaws.com
A Customer Success Agent will respond in 24-48 hours (not counting weekends and holidays)
If you have used one of the above methods and still have not received a response in 24 hours:
- Please check your spam folders for the email
- Please check your email filters to make sure you are allowing emails from SwiftPaws
- Please make sure you are allowing emails from SwiftPaws (and our shipper xpsship.com) to avoid misdirected emails
If you have contacted SwiftPaws via any other method (i.e.: commenting to ads in websites; emailing admin@swiftpaws.com) Please email support@swiftpaws.com with your question or concern. (admin@swiftpaws.com is not monitored for incoming emails)
If you have a question or concern about our commercial equipment (SwiftPaws Pro Alpha or Pro Sport) please send your email to prosupport@swiftpaws.com
PLEASE NOTE: If you are using a corporate or work email address, their system may be capturing our communications and not allowing replies to get through to you. Contact your work's IT department (or whomever is in charge of emails) and ask about allowing emails from SwiftPaws. Alternatively, you might need to use a different email address if your workplace does not allow emails from us. There are free email services you can use such as Gmail and Yahoo.