To contact SwiftPaws please email us at
support@swiftpaws.com
📵 Please do not call the phone number on the shipping label📵
📵 We are unable to provide phone support 📵
When you email us you will receive an email informing you that we received your email. This email should arrive almost immediately after contacting us. If you don't see this email, please check your spam folder - and if necessary - make sure that you allow emails from swiftpaws.com
- You should receive a reply from us in 24-48 hours (not counting weekends and holidays)
- If you have not received a reply from us, please check your spam folder for the email from us.
- If you don't see it in spam, please check your email filters to make sure that you're allowing emails from swiftpaws.com
- Once you've done all of the above - email us again @ support@swiftpaws.com - we're probably waiting to hear back from you!
Please note: if you initially contact us via one of the website forms - you are bypassing your own email server - so when we reply, your email server might consider it an unsolicited email and deal with it as you have instructed in your filter settings; or even consider it spam and route it to your spam folder. This is something only you can correct. It is not a problem on our end.
To ensure you are receiving important communications from us, please allow emails from SwiftPaws.com and to make extra sure we can reach you - email support@swiftpaws.com directly instead of using the web-based forms.