Ella at SwiftPaws

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Activity overview

Latest activity by Ella at SwiftPaws
  • Ella at SwiftPaws created an article,

    Where can I find a SwiftPaws store?

    SwiftPaws Home can only be purchased online at SwiffPaws.com SwiftPaws Pro Alpha and Pro Sport can be purchased by emailing your request to prosupport@swiftpaws.com 

  • Ella at SwiftPaws created an article,

    How to Plug the Battery Into the Charger

  • Ella at SwiftPaws created an article,

    I cannot get a hold of Customer Service 😒

    When you contact SwiftPaws Customer Success you can expect a reply in 24-48 hours - often quite a bit sooner than that! Excluding weekends or holidays of course 😁 If you have NOT received a reply i...

  • Ella at SwiftPaws created an article,

    Why are my emails being ignored?

    When you contact SwiftPaws Customer Success you can expect a reply in 24-48 hours - often quite a bit sooner than that! Excluding weekends or holidays of course 😁 If you have NOT received a reply i...

  • Ella at SwiftPaws created an article,

    How long does the battery last?

    A fully charged rechargeable battery that comes with your SwiftPaws will last for about 10 minutes of motor run-time (or about 5 play sessions).  Always use the charger that comes with your SwiftPa...

  • Ella at SwiftPaws created an article,

    Can the battery be charged while running SwiftPaws?

      NO! The battery CANNOT be charged while also running the system.  Always disconnect the charger from the battery before attempting to operate the drive.  WARNING!! Attempting to charge the batter...

  • Ella at SwiftPaws created an article,

    How to Bypass Auto Shutdown

    The "New" Remote Control - shipped after July 1st, 2020 To bypass the 90 second auto-shutdown safety feature 80 seconds into the session, the LED light will turn red, signaling the 90 second automa...

  • Ella at SwiftPaws created an article,

    What happens if my dog eats the flag?

    The classic flags (show above) are biodegradable and printed with food grade ink- so they are non-toxic, however, if your dog has eaten the flag and you are concerned, you should definitely check ...

  • Ella at SwiftPaws created an article,

    Does SwiftPaws increase my dog's prey drive?

    Much like throwing a ball or frisbee, playing with SwiftPaws relies on a dog's natural instincts to chase initially, but will only increase a dog's drive for the toy itself and would not be an effe...

  • Ella at SwiftPaws created an article,

    Exercising Your Puppy

    Ask your Veterinarian about appropriate exercise for your puppy Playing with SwiftPaws, much like throwing a ball or frisbee, can be considered a high-intensity activity.  The best source for advic...