Contact

  • Can I stop by to drop off or pick something up?

    We do not have a walk-in facility. If you need anything: repairs, replacements, parts, advice, help troubleshooting, etc., please email support@swiftpaws.com and describe what you need. If you live nearby we can make arrangements to drop off an item for repair instead of shipping it back. In thi...
  • Email us for support

    Email support@swiftpaws.com & provide your original order number and include any pictures / videos to help us troubleshoot. A Customer Success Agent will respond in 24-48 hours (not counting weekends and holidays) Please check your spam folders for our reply Please check your email filters ...
  • No Reply to Your Email?

    We reply to every email within 24-48 hours - often within minutes or hours (during business hours East Coast time) & excluding weekends and holidays. So if you have not heard from us search your email for "swiftpaws" you might find our reply in another folder or even spam. Also check that you...
  • No response to my email

    When you email support@swiftpaws.com a Customer Success Agent will respond in 24-48 hours (not counting weekends and holidays) Please check your spam folders for our reply Please check your email filters to make sure you are allowing emails from SwiftPaws If you have contacted SwiftPaws via any ...
  • Phone number

    We are a small team and do not have the resources to man a phone line. But you can call 321-325-6060 and leave a message and we will call you back as soon as possible! For fast efficient help email us at support@swiftpaws.com & provide pictures and/or videos of your problem so we can quickly...
  • Where can I find a SwiftPaws store?

    We do not have brick & mortar stores. You can only purchase SwiftPaws home lure equipment and enrichment toys online. Check out our line of products at SwiffPaws.com. We offer limited items on Amazon.com. Email support@swiftpaws.com for information on how to purchase our Professional equipme...
  • Where is SwiftPaws Located

    SwiftPaws® is a health & wellness lifestyle brand for pets. We believe pets deserve to live their very best lives & we make beautifully playful products that help them do just that! We are a team of passionate pet-people from across the USA with headquarters on the east coast of Central F...