FAQ

  • Battery charger reads 000

    First plug in the HotRC charger without a battery attached to make sure it's working. The voltage display will show 000 after a few moments. When you plug in your battery and the charger still reads all three zeros - the battery is dead. You can expect to replace the LiPo battery about once a y...
  • Battery only worked one time and is now bad

    If your battery won't charge after working fine the first time it might have become damaged. There are many reasons the battery will go bad - but there are a few that are most common. Using it over and over without recharging it or NOT charging it to full before EACH USE See:Ā Recharge Before Fu...
  • Battery won't charge

    Even a new battery can go bad very quickly without proper handling. If you ever charged the battery to capacity and then let it sit for longer than two days unused; or if you ever used the battery and let it sit longer than 2 days without charging it to the storage voltage; or if you used it the...
  • Beep Tones Stall & Low battery

    Identify the beep tones you are hearing: If you are hearing a sequence of decreasing-in-tone beeps over and over after turning your Home Plus drive off - simply unplug the battery. This is a known quirk that affects just a few Plus drives which we are currently investigating. It does not affec...
  • Can broken power switch be fixed?

    Yes! SwiftPaws pups are very smart and try to make the flag go themselves šŸ˜… - but they are not gentle with the switch - so if yours got broken, don't worry! It can be replaced šŸ˜ŠĀ ContactĀ support@swiftpaws.comĀ and let us know you need a replacement and you can complete the repair right at home! See...
  • Dog is shredding flag or focusing on the machine

    It's OK to let them catch and/or completely shred the flag. Or even pull the course apart in their "victory" of a job well done! Praise them and join in their enthusiasm and fun! They're proud of themselves and you should be proud of them! Then - while they're getting a rest and drink of water - ...
  • Drive beeping and won't turn off

    If you are hearing a sequence of decreasing-in-tone beeps over and over after turning your Home Plus drive off - simply unplug the battery. This is a known quirk that affects just a few Plus drives which we are currently investigating. It does not affect performance and does not need to be sent i...
  • Drive beeps and suddenly stops working

    One of SwiftPaws Home lure safety features is the auto-stall that shuts down the motor when a disturbance is detected in the system. For example if your pup steps on the line or catches the flag. (Search this support center for articles about the safety features) There are other reasons your dri...
  • Get Help Fast!

    For the best and fastest help always email us atĀ support@swiftpaws.comĀ andĀ include the following information: The order number of the kit you purchased (or email address and name used to purchase the kit) Your address - especially if it has changed What item or kit you're reaching out about A de...
  • How can I reach you for customer support?

    Please emailĀ support@swiftpaws.comĀ if you have any issues, problems, or questions. Provide your original order number, or the name and email you used when you placed your order. If you ordered from Amazon include a copy of your Amazon receipt that shows the order number, purchase date and the Sw...
  • Is my battery bad?

    If any of the following are true. Do not attempt to charge or use the battery - insteadĀ Dispose of LiPo Battery Responsibly Your battery is bad if: The battery is swollen The battery won't charge The battery won't hold a charge The voltage has ever dropped below the minimum voltageĀ for your par...
  • Is my charger bad?

    Sometimes it's difficult to tell sometimes - but knowing how the charger works should help. Use the information associated with the charger you have. Scroll down for information on the B3Pro charger. Note:Ā If either charger pops, smokes, emits a bad odor, or gets too hot to touch - unplug it an...
  • Tethers are not optional!

    Tethers are an important element in maintaining proper line tension. Always include the tether when staking the device and pulleys. ![Stake & tether.jpg](https://swiftpaws.reamaze.com/attachments/110228008?token=606770333c2213cb31c972418b8b74cdf888aec1134f0377ac4d726fbd06a585) See why here:
  • The line keeps breaking!

    There are a number of reasons the line might be breaking more often than expected. The line we use has about 150lb test break strength, so it should hold up for you! But it may be possible that you have a bad roll of line, if none of the following are the problem, email support@swiftpaws.com and ...
  • Tie Slip Loop & Knot - Illustrated

    How to tie the line using the slip loop and knot method:
  • What causes a battery to swell?

    Please do not attempt to charge or use a swollen battery. Keep it away from anything flammable and take it to a recycle center ASAP. Google "battery recycle center near me" - most places that sell batteries will take batteries for disposal. What causes the battery to swell? Preventable causes: ...