Orders

  • Can I phone in my order?

    Unfortunately we are not set up to accept phone orders. Please pace your order for SwiftPaws equipment and accessories through our website SwiftPaws.com which is safe and secure. Selection your option for payment at checkout. Please email support@swiftpaws.com with all questions and concerns. P...
  • Coupon code

    We send out emails offers with special savings from time to time. Be sure to click on the button or link in the mail to access the special pricing offer. Occasionally there may be a special pricing offer on our website SwiftPaws.com as in the example below. Be sure to follow instructions that ap...
  • Coupon code does not work

    Check the expiration date. If the coupon code has not expired - there are other reasons it may not work.👉 Coupon codes will not work in combination with other promotions. 👉 Some coupon codes are only valid for one-time use. 👉 You might be looking at an old ad or webpage - close the SwiftPaws tab ...
  • Did my order go through?

    You will receive a confirmation email after you successfully place an order. Search your email for "swiftpaws" or "swiftpaws.com" if you don't readily see it. If you cannot find the confirmation email - it may not have gone through. Make sure that you are allowing emails from SwiftPaws and cont...
  • How Do I Cancel My Order?

    To cancel your order email support@swiftpaws.com and provide the following information (so we can be sure we're cancelling the correct order): Your order number Your full name The email address used to place the order your shipping address If the order has already shipped, we can still help! We...
  • How do I return my SwiftPaws?

    To take advantage of our 30-day return policy: Please email support@swiftpaws.com and ask for an RMA# and instructions to return the kit. Include your original order number and the name and email address used to place the order and the condition of the return. Some examples: Unopened New, opene...
  • How will my purchase appear on my billing statement?

    Your purchase will appear as "SwiftPaws" on your billing statement.
  • Non-profit organization / tax exempt

    Orders shipped outside of Florida are processed without adding tax. According to the Florida Department of Revenue: Organizations holding a Florida Consumer’s Certificate of Exemption may present a copy of the certificate to purchase or rent taxable items or services tax-exempt as authorized by ...
  • What types of payments do you accept?

  • Where can I buy SwiftPaws?

    SwiftPaws Home, SwiftPaws Home Plus & Chase! are all sold as kits on our website SwiftPaws.com Each Kit include everything you need to set up and run a home lure course. Accessories & enrichment products are also sold separately on SwiftPaws.com! We are only able to ship within the 48 ...
  • Why I can't place an order?

    If your attempt to place an order through our website fails or is rejected, the two most common reasons for this: 1. The shipping address you're entering is outside the 48 contiguous U.S. States (see image below for states that we ship to). 2.  Your BILLING address does not match the address on f...