Shipping

  • How long will it take to get my order?

    Please allow 2-4 weeks for fulfillment of your order to accommodate for unforeseen delays which would be out of your control and ours. It's better to get it a little early - as there is a slight learning curve to getting the course set up and running. You will receive an email with tracking info...
  • How much does shipping cost?

    Shipping is calculated at checkout.
  • International Shipping

    SwiftPaws currently only ships to the contiguous 48 US states - which are the 48 states inside the red line (see map below). While we are unable to ship internationally (including APO addresses) at this time, we hope to have a solution in the future. NOTICE: Please be aware that warranty support...
  • Please allow 4-6 weeks for Home Original & Home Plus

    Due to a high current demand for Home Original and Home Plus kits and bundles Please allow 4-6 weeks for shipping as we work through our next production assembly You can cancel your order at any time for a full refund by emailing support@swiftpaws.com
  • Support Notice Outside the 48 US States

    NOTICE:  If you purchase a SwiftPaws product and take it out of the 48 contiguous states, please be aware that warranty support may be limited and if shipping is required you must provide a US address (in one of the 48 states) for us to ship to - which may be inconvenient to you, and any expenses...
  • What is shipping protection?

    Shipping protection - also known as shipping insurance or package protection - is a service you may purchase to get reimbursed for orders that are lost, damaged, or stolen while in transit. Once your package ships, it is out of our hands. But you can protect your investment by purchasing shipping...