TROUBLESHOOT Chase!

  • Chase Motor acting up?

    If your machine is acting up - hesitating, starting and stopping, jittering, basically trying to work but won't. This is due to overtaxing the motor. You may need to reduce the course size; lower the line tension; elevate the pulleys - or any combination of these. Please note: the maximum size co...
  • Chase! Overheat warning

    If you're getting the overheat warning it might be an indication that you are overtaxing the drive in some way, for example your course may be too large (100 foot max) for the conditions of your playing field: the ground is uneven or has an incline; grass or debris impeding the line; tension is t...
  • Chase! Pink Band Damaged

    This can be due to having the tension too tight. If debris is allowed to build up on the pulley wheel, It will also contribute to damaging the pink band. So be sure to check for any dirt/debris after each session and remove it. If it won't wipe off easily, use a plastic scraper to remove the bui...
  • Chase stutters, jitters, or just doesn't work

    You may need to make some adjustments to your course set up - there's a bit of trial and error at first until you get the size and line just right. But after that it will become second nature. Following the suggestions in the Troubleshooting Chase! Video should fix your problems but it might tak...
  • Stuck entering update mode?

    If you are getting an error upon attempting to update your Chase device, please email support@swiftpaws.com and send a screenshot of your device information. Click the three lines at the top/right of the SwiftPaws app. Then select "Device Information" Take a screenshot of the device information...
  • Troubleshooting Video

    When the device is plugged in but remains idle it will go to a low power mode after about 20 minutes. When this happens you can either unplug it for a minute or so, or simply press and hold the button until the light turns back on and begins to blink (should only take a few seconds). We attempte...