Troubleshooting Video

When the device is plugged in but remains idle it will go to a low power mode after about 20 minutes. When this happens you can either unplug it for a minute or so, or simply press and hold the button until the light turns back on and begins to blink (should only take a few seconds).

We attempted to create conditions that would overtax the motor in order to get it to act up to determine what causes specific problems. Watch the video to try to identify and fix what you're experiencing.

If the above efforts do not work, please email support@swiftpaws.com and describe the problem and what you have already tried to resolve it. Pictures and videos are always welcome to help us determine what is going on. Please also include a screenshot of your DEVICE INFORMATION (click here for "how to")

May 6, 2024

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