SwiftPaws App

Open the SwiftPaws app - tap the gear icon - select support - tap "Full access to our knowledge-base ..."

Add a GEN3 home Original, home Plus, or Chase! device. Note: GEN3 are App controlled devices which shipped after June 27th, 2024. See: How to determine if you have a ⭐Legacy Drive or App Controlled (GEN3) Drive NOTE: If more than one phone present has the SwiftPaws app installed, be sure they ar...

If your phone is set to automatically install updates - the app will be automatically updated any time a new version comes out. You can manually check for an update by going to the app store for iPhone or Google play for Android, and search for "swiftpaws" If there is an update available manual...

Before attempting to add a device: Make sure Bluetooth is turned on in your phone settings. Make sure the device is powered on so the app can "see" it. If the SwiftPaws app is installed on more than one phone present - be sure all SwiftPaws apps are completely closed on all other phones. Click h...

Open the SwiftPaws app - tap the gear icon - select support - tap the link to email log files to support.

Open the SwiftPaws app - tap the gear icon - select support - tap the email us directly link

Power up the device - either the Chase, App Controlled Home Original, or Home Plus main drive unit. Open the app. Select the device. Tap the three lines on the top right of the app. Select Device information. Take a screenshot. Email to support if requested. How to get device info video

The help you need is already in your hand! - Open the SwiftPaws App on your phone - Tap continue - Tap the gear icon - Tap Support - Tap the Get Started Guides link - Scroll down for the system you have or want information on. Tap the picture of your choice for more information and videos.

Go to the appropriate app store for your phone, search for "SwiftPaws" to find the app and install the update if needed. Note: your phone might be set to update apps automatically. https://apps.apple.com/us/app/swiftpaws/id6474078331 https://play.google.com/store/apps/details?id=com.swiftpaws.a...

The bell at the upper right side of the app will have a blue dot over it if there are any notifications available. Tap it to see any notifications.

Use the app to select the speed mode by tapping the device name (blue arrow) and then tapping on the speed you want! Note: Use the "Wind-Up" mode for winding the line. Do not attempt to wind the line using Outdoor or Indoor modes.