No Reply! 😤Updated 8 months ago
We reply to every email within 24-48 hours (not counting weekends and holidays) We often reply to your email within minutes or hours (during business hours) So if you have not heard from us search your email for "swiftpaws" you might find it in another folder or even spam & verify that you do not have a filter that is not blocking our emails (be sure to allow emails from SwiftPaws) and please email us again - this will alert us to the fact that you did not receive our reply!
Reach out using the form on our website bypasses your email server - so that our replies are not recognized as something you've initiated and your email server may block it. To avoid this problem by emailing us directly at [email protected]
For the best and fastest support always email us and provide the pictures and/or videos of your problem.