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Frequently Asked Questions about the equipment
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FAQ about the Equipment
FAQ Frequently Asked Questions about using SwiftPaws
Flirt Pole & Critter Pack
SwiftPaws Flirt Pole and Critter Pack
Main Drive Unit and Pulleys
Main Drive Unit and Field Pulleys
Important Battery Information
🎬 Videos
Remote Control
Boring Information Only Humans Care About
warranty claims, return policy, manual, contact us
Troubleshooting
Troubleshooting to determine which component might not be working properly
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For the best and fastest support always email us at swiftpaw.com and provide the pictures and/or videos of your problem.
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We reply to every email within 24-48 hours (not counting weekends and holidays) We often reply to your email within minutes or hours (during business hours) So if you have not heard from us search your email for "swiftpaws" you might find it in anoth
Quick Tips on Battery Use
CAUTION: The battery should always be allowed to come to room-temperature before charging. Charging a hot or cold battery might delay charging or damage the battery. For best results, charge the battery at temperatures between 50º and 80ºF (10º-30ºC)