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FAQ about SwiftPaws Home

Frequently Asked Questions about the equipment

26 articles
FAQ about the Equipment

FAQ Frequently Asked Questions about using SwiftPaws

20 articles
Set Up

Information about Setting up the lure course

15 articles
Flirt Pole & Critter Pack

SwiftPaws Flirt Pole and Critter Pack

8 articles
Dog Bed and Cooling Mat

The Oxford Canvas Bed is water resistant & rugged. The cooling mat is pressure activated and pulls the heat from your pet. Cools for 3-4 hours & recharges in 15-20 minutes of rest. No electricity, refrigeration, or freezing required.

4 articles
Main Drive Unit and Pulleys

Main Drive Unit and Field Pulleys

10 articles
Important Battery Information

2 categories • 31 articles
🎬 Videos

14 articles
Remote Control

13 articles
Boring Information Only Humans Care About

warranty claims, return policy, manual, contact us

25 articles

Troubleshooting to determine which component might not be working properly

19 articles
SwiftPaws Professional Equipment

11 articles


See SwiftPaws on Shark Tank!

See SwiftPaws on Shark Tank for free on YouTube!

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For the best and fastest support always email us at swiftpaw.com and provide the pictures and/or videos of your problem.

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We reply to every email within 24-48 hours (not counting weekends and holidays) We often reply to your email within minutes or hours (during business hours) So if you have not heard from us search your email for "swiftpaws" you might find it in anoth

Quick Tips on Battery Use

CAUTION: The battery should always be allowed to come to room-temperature before charging. Charging a hot or cold battery might delay charging or damage the battery. For best results, charge the battery at temperatures between 50º and 80ºF (10º-30ºC)