FAQ Frequently Asked Questions about using SwiftPaws
SwiftPaws® is a health & wellness lifestyle brand for pets. We believe pets deserve to live their very best lives & we make beautifully playful products that help them do just that! We are a team of passionate pet-people from across the USA with head
Here's how your main drive, remote, battery, & charger SHOULD be working: Knowing how each component SHOULD work will help you know what to report when you contact [email protected] Start by watching this video: SwiftPaws Home Step-by-Step Setup
Most dogs love lure courses and gain valuable exercise that can also help with behavior. See Introducing your Pet to SwiftPaws for the First Time SwiftPaws home is perfect for so many different dogs because it's YOU who decides how to use it. You de
The variable speed SwiftPaws Home Unit is capable of speeds up to 30 mph - and it’s reversible! Don’t worry too much if your dog runs faster than that! The lure doesn’t necessarily need to be faster than your dog can run - you just need to play keep
SwiftPaws is designed to exercise both the mind and body of your dog - so it isn't meant to be faster than your dog! SwiftPaws Home is capable of speeds up to 30 mph - and many dogs run faster than that and still enjoy SwiftPaws because it's meant fo
Will playing SwiftPaws stop you dog from wanting to chase squirrels and cats and other small creatures? The short answer is no. But dogs are very smart and can be trained to leave them alone - especially if you give them something they CAN chase inst
It's OK! Catching the flag is part of the fun for your pup! The kit ships with a roll of flags, so you'll be all set in case you need to tie a new one back on - if your pup tears it up! If you are concerned that they might eat the flag see: What if m
The maximum course size that you can set up with SwiftPaws for home is limited by the motor's capabilities. We say "around 200-300 feet" because that's typically the size course you'll be able to set up. Under ideal conditions you might be able to se
You can expect to enjoy your SwiftPaws for many years! All of our products are incredibly durable and built to last! Additionally, should you have any issue with your product, SwiftPaws Home comes with a 1 year warranty. We stand behind our product s
Yes! You just need to make sure that the battery and your remote go into your carry-on baggage!
SwiftPaws has built-in safety features - but the most important safety feature is YOU!. Injuries can happen with any high-energy sport (frisbee, dock diving, agility, lure coursing, etc.). It’s always good to be aware of the risk of any activity. Alw
The quick answer is that SwiftPaws no! It is powered by an electric motor which is not noisy at all. However the flag attached to the line is moving up to 30mph for Home Original, and 36mph for Home Plus. The flag makes noise as it moves through the
While most dogs love SwiftPaws - there are some who just are not interested. We understand that the only way you're going to know for sure is to try it. So we offer a 30 day "for any reason" return policy. If during that time you decide you want to r
You can also seek advice from other users on our Community page on Facebook: https://www.facebook.com/groups/225897622181733
The classic flags (show above) are biodegradable and printed with food grade ink- so they are non-toxic, however, if your dog has eaten the flag and you are concerned, you should definitely check in with your vet. If your dog has a tendency to eat
The simple answer is, not really. Much like throwing a ball or frisbee, playing with SwiftPaws relies on a dog's natural instincts to chase initially, but will only increase a dog's drive for the toy itself and would not be an effective way to increa
Ask your Veterinarian about appropriate exercise for your puppy Playing with SwiftPaws, much like throwing a ball or frisbee, can be considered a high-intensity activity. The best source for advice on exercising your puppy is your veterinarian. They
One play session is the total length of time you interact with your pet using SwiftPaws. The SwiftPaws remote controller is programmed to start a timer when you first start to play after turning it on. It will vibrate one time to signal the start of
Please visit your veterinarian to be sure your pet is up for this kind of activity. Remember to ask your vet about exercise and your growing puppy! YOU are the #1 Safety Feature! We recommend no more than two (2) play sessions per pet, per-day. Be
We do not recommend leaving the SwiftPaws set up outside when not in use. It is designed to use outdoors, however the main drive housing is water resistant, but not waterproof. You might decide to leave the course set up but we recommend at least b
Unfortunately no. The SwiftPaws Drive should not be left out when not in use. It might be considered water resistant but it's not water proof. That means that if it starts to rain, grab it and bring it inside! It is designed for outdoor use, but we
We do not recommend leaving the SwiftPaws drive (or remote controller) outside when not in use. If you opt to leave the course set up, please bring the drive unit and remote inside (they both house electrical components) when not in use, and during i
Our 20"x13"x12” Duffle Bag is made of a heavy-duty polyester fabric.
We do not sell these separately on our website, because there is nothing special about them. Feel free to select any suitable stake or tether - they can be found in sporting goods stores; home, building, and department stores; and online. When searc
We have two options which can be found on our website SwiftPaws.com - under "SHOP" tab - select "ACCESSORIES" white which is a 500’ roll pink which is a 250’ roll You might also find it locally - just look for #18 braided nylon (twisted will not w
We have looked into the possibly of a wall-adapter to power SwiftPaws Home in the past - as we'd love to offer it as an option - but so far this search has been unsuccessful. There are wall adapters available with an XT60 connector, and they will run
If you are experiencing difficulty or are having an issue with your old unit (shipped prior to December 1, 2020) you may be eligible for a one-time firmware upgrade free of charge. To learn more, please contact [email protected] Be prepared to p
Note: Earlier models do not have these features. You will have to enter low speed each time you turn on the remote. Turning the remote off will exit low speed. 👍 Turn on your remote pressing the on/off toggle button You can enter low-speed mode by
Generally, yes. The plastic is light-weight and tears easily if the pup won't let go - which prevents them from pulling the whole course apart (sometimes!). If you're looking for something more durable - homemade lures can be cut from old denim jeans
Both SwiftPaws Home and Home Plus ship as a kit with everything you need to set up and run a lure course!. The major difference is in the follow three areas:. Actual, individual course size & battery performance will vary depending on multiple factor