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🐾 SwiftPaws Home and Home Plus FAQ
What comes in the original SwiftPaws Kit?
What comes in the original SwiftPaws Deluxe Bundle?
What comes in the SwiftPaws Home Plus kit?
What comes in the SwiftPaws Home Plus Bundle?
Which SwiftPaws should I use for my business?
Is SwiftPaws right for my dog?
How fast is the SwiftPaws Home and Home Plus?
What if my dog is faster than SwiftPaws?
What happens when the dog catches the flag?
How Durable is SwiftPaws Equipment?
What are SwiftPaws Home and Home Plus safety features?
How Do I Bypass Auto Shutdown?
How do I Initiate Low Speed Mode?
Where can I find videos of SwiftPaws in action?
SwiftPaws Home Step-by-Step Setup A-Z
Unboxing SwiftPaws Home PLUS!
How to Open the Lid & Battery Cover
Attaching Tethers & Stakes
How to Use Stakes and Tethers
How to Tie the Line & Flags onto the Line
How to Adjust SwiftPaws Line Tension
See SwiftPaws set up on a hill!
Where can I view the Live Facebook Q&As?
Remote Control shipped after July 1st, 2020
How to change the battery in your new remote.
SwiftPaws Home Plus Indiegogo campaign video
💲 Orders & Payment
Where can I order SwiftPaws?
How do I order the Professional machine?
Did my order go through?
How Do I Cancel My Order?
How Do I Access My SwiftPaws Account?
Do you accept PayPal?
Is SwiftPaws Sold on Amazon.com?
Where is SwiftPaws Located?
Where can I find a SwiftPaws store?
Why I can't place an order?
Non-profit organization / tax exempt
How do I return my SwiftPaws?
How do I make a warranty claim?
Payment Options for SwiftPaws Pro machine
🚛 Shipping Info
Does SwiftPaws Ship Internationally?
Ordering and Delivery Times for SwiftPaws Pro
When will my order ship?
Do you ship internationally / to other countries?
How much does shipping cost?
How Do I Change My Shipping Address?
🧧 Legal Stuff (links)
Link to the SwiftPaws Welcome Manual; Return Policy; Warranty; or Terms of Sale.
🤝 Charitable Partnerships
Charitable Partner: Maryland SPCA video
Can I phone in my order?
🩺 Troubleshooting SwiftPaws Home products
Compare Home vs. Home Plus vs. Pro!
Remote Control Stopped Working!
Things to know about your LiPo Battery
Help! I don't know what is wrong!
My SwiftPaws Doesn't Work! 😤
What to Expect Charging the Battery
Best Practices for Battery Longevity and Performance 🔋
About Your LiPo Battery, How to Store & How to Dispose of Old Ones.
Am I Eligible for the Free Firmware Upgrade?
The Battery Pack Should Not be "Unwrapped"!!!
My Battery is Swollen, should I replace it?
How long does it take to charge the battery?
How long does the battery last?
Can the battery be charged while running SwiftPaws? Spoiler alert: NO!
Why does my Battery only lasts for a few minutes?
The charger popped, there's a bad odor, and is not charging.
✅ Troubleshoot Your Battery and Charger Here
My machine keeps stalling/stopping/beeping.
Main Drive Beep Code Chart
Remote Control Code Chart
What do the remote controller vibrations and lights mean?
Is it OK to let it get rained on?
Can I use a garden hose to clean the pulleys?
Can I leave the course set up?
Tips for Operating SwiftPaws Pro Machines
How to Introduce Your Dog to SwiftPaws Pro
How to attach the Lure to the Line
Setting up your SwiftPaws Pro Machine
Pro Safety Tips
How Fast is SwiftPaws Pro?
Professional Machines: Pro Sport vs. Pro Alpha
🚧 Set Up 👷♀️
Step by Step - Getting Started!
Surfaces for Course Setup
Course set up diagram
Introducing your Pet to SwiftPaws for the First Time
Is the SwiftPaws Home unit ready to use right out of the box?
SwiftPaws is a Continuous Loop System
How to set up for a straight-line chase 💨
What are the Ideal Conditions for the Perfect Course?
Exactly how big can my own course be?
Can I Make a Small Course Bigger Later?
Can I enlarge the course length?
Can I make the course larger than 200-300 feet?
Do I have to use the tethers?
Is There a Minimum or Maximum Course Size?
Setup on a hill or uneven ground
Will SwiftPaws work on bare ground (no lawn)?
Can SwiftPaws be set up indoors?
🏆 Usage and Accessories 🔌
What to Look for in a Compatible / or Larger Capacity Battery
Is my remote control working properly?
About the Remote Controller
What size battery does the remote control need?
Do I have to buy the battery and charger from SwiftPaws?
How often will I have to replace the battery?
Cold Temperatures & Battery Performance
Charging and Using the Rechargeable Battery
Where Can I Get a New or Extra Battery or Charger?
Accessing the Battery in the Remote Controller
Weight & Dimensions
Where can I get more Stakes and Tethers?
Where can I get more line?
It's hard to unplug the battery!
About the Remote Control that Shipped Between July 1st and Dec 10th, 2020
Which Charger Port Do I use? 😧
Do I need to charge the Remote Control Unit?
Is the remote control wireless?
Are the batteries rechargeable?
How to Plug the Battery Into the Charger
📧 Contact SwiftPaws Support 📢
🤷♀️ No Reply? Please Check your Spam 👍
What is the SwiftPaws phone number?
Compare Home vs. Pro equipment
What is SwiftPaws?
Will SwiftPaws satiate my dog's desire to chase small animals?
Why are my emails being ignored? 😤
What if my dog eats the flag?
Will SwiftPaws increase my dog's prey drive?
Exercising Your Puppy
First Ever Backyard Lure Coursing Machine
What is Lure Coursing?
What is a “Play Session”?
How long will my SwiftPaws Home unit last?
Can I use SwiftPaws for Fast CAT - 100 yd dash - straight line?
Can I fly with my SwiftPaws machine?