FAQ about SwiftPaws Home
Frequently Asked Questions about the equipment
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FAQ about the Equipment
FAQ Frequently Asked Questions about using SwiftPaws
Set Up
Information about Setting up the lure course
Flirt Pole & Critter Pack
SwiftPaws Flirt Pole and Critter Pack
Dog Bed and Cooling Mat
The Oxford Canvas Bed is water resistant & rugged. The cooling mat is pressure activated and pulls the heat from your pet. Cools for 3-4 hours & recharges in 15-20 minutes of rest. No electricity, refrigeration, or freezing required.
Main Drive Unit and Pulleys
Main Drive Unit and Field Pulleys
Important Battery Information
🎬 Videos
Remote Control
Boring Information Only Humans Care About
warranty claims, return policy, manual, contact us
Troubleshooting
Troubleshooting to determine which component might not be working properly
SwiftPaws Professional Equipment
Articles
See SwiftPaws on Shark Tank!
See SwiftPaws on Shark Tank for free on YouTube!
Get Help FAST!
For the best and fastest support always email us at swiftpaw.com and provide the pictures and/or videos of your problem.
No Reply! 😤
We reply to every email within 24-48 hours (not counting weekends and holidays) We often reply to your email within minutes or hours (during business hours) So if you have not heard from us search your email for "swiftpaws" you might find it in anoth
Quick Tips on Battery Use
CAUTION: The battery should always be allowed to come to room-temperature before charging. Charging a hot or cold battery might delay charging or damage the battery. For best results, charge the battery at temperatures between 50º and 80ºF (10º-30ºC)
Home Plus Internal Drive Wheel
Thank you for being one of our earliest members of the SwiftPaws Pack 🥳. We have identified that the internal drive wheel in the early Home Plus units may prematurely wear, which impacts how the unit functions. The internal wheel in is the one being