SwiftPaws Support logo
SwiftPaws Support logo

All articles

All articles


FAQ about SwiftPaws Home

Frequently Asked Questions about the equipment

25 articles
FAQ about the Equipment

FAQ Frequently Asked Questions about using SwiftPaws

20 articles
Set Up

Information about Setting up the lure course

16 articles

Our newest Home Lure System! Variable speeds up to 20pmh; courses up to 100 feet; Wall powered, Phone App controlled!

13 articles
Flirt Pole & Critter Pack

SwiftPaws Flirt Pole and Critter Pack

8 articles
Dog Bed and Cooling Mat

The Oxford Canvas Bed is water resistant & rugged. The cooling mat is pressure activated and pulls the heat from your pet. Cools for 3-4 hours & recharges in 15-20 minutes of rest. No electricity, refrigeration, or freezing required.

4 articles
Main Drive Unit and Pulleys

Main Drive Unit and Field Pulleys

10 articles
Important Battery Information

2 categories • 32 articles
🎬 Videos

14 articles
Remote Control

14 articles
Boring Information Only Humans Care About

warranty claims, return policy, manual, contact us

26 articles

Troubleshooting to determine which component might not be working properly

20 articles
SwiftPaws Professional Equipment

11 articles
Quick answers to general questions

1 article


Ships in 2-4 weeks

SwiftPaws Home Original and Home Plus are currently available for purchase on the website. Please allow 2-4 weeks for shipping.

See SwiftPaws on Shark Tank!

See SwiftPaws on Shark Tank for free on YouTube!

No Reply! 😤

We reply to every email within 24-48 hours - often within minutes or hours (during business hours East Coast time) & excluding weekends and holidays. So if you have not heard from us search your email for "swiftpaws" you might find our reply in anoth

Quick Tips on Battery Use

CAUTION: The battery should always be allowed to come to room-temperature before charging. Charging a hot or cold battery might delay charging or damage the battery. For best results, charge the battery at temperatures between 50º and 80ºF (10º-30ºC)

Can I call you?

We are a small team and do not have the resources to man a phone line. For fast efficient help email us at [email protected] & provide pictures or videos of your problem so we can quickly zero in on what's going and get you - and your pup - back

I live nearby, can I just drop by?

We do not have a walk-in facility. If you need anything: repairs, replacements, parts, advice, help troubleshooting, etc., please email [email protected] and describe what you need. If it turns out that you have to send something in, you may opt