FAQ about SwiftPaws Home
Frequently Asked Questions about the equipment
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All articles
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FAQ about the Equipment
FAQ Frequently Asked Questions about using SwiftPaws
Set Up
Information about Setting up the lure course
Chase!
Our newest Home Lure System! Variable speeds up to 20pmh; courses up to 100 feet; Wall powered, Phone App controlled!
Flirt Pole & Critter Pack
SwiftPaws Flirt Pole and Critter Pack
Dog Bed and Cooling Mat
The Oxford Canvas Bed is water resistant & rugged. The cooling mat is pressure activated and pulls the heat from your pet. Cools for 3-4 hours & recharges in 15-20 minutes of rest. No electricity, refrigeration, or freezing required.
Main Drive Unit and Pulleys
Main Drive Unit and Field Pulleys
Important Battery Information
🎬 Videos
Remote Control
Boring Information Only Humans Care About
warranty claims, return policy, manual, contact us
Troubleshooting
Troubleshooting to determine which component might not be working properly
SwiftPaws Professional Equipment
Quick answers to general questions
Articles
Ships in 2-4 weeks
SwiftPaws Home Original and Home Plus are currently available for purchase on the website. Please allow 2-4 weeks for shipping.
See SwiftPaws on Shark Tank!
See SwiftPaws on Shark Tank for free on YouTube!
No Reply! 😤
We reply to every email within 24-48 hours - often within minutes or hours (during business hours East Coast time) & excluding weekends and holidays. So if you have not heard from us search your email for "swiftpaws" you might find our reply in anoth
Quick Tips on Battery Use
CAUTION: The battery should always be allowed to come to room-temperature before charging. Charging a hot or cold battery might delay charging or damage the battery. For best results, charge the battery at temperatures between 50º and 80ºF (10º-30ºC)
Can I call you?
We are a small team and do not have the resources to man a phone line. For fast efficient help email us at [email protected] & provide pictures or videos of your problem so we can quickly zero in on what's going and get you - and your pup - back
I live nearby, can I just drop by?
We do not have a walk-in facility. If you need anything: repairs, replacements, parts, advice, help troubleshooting, etc., please email [email protected] and describe what you need. If it turns out that you have to send something in, you may opt