SwiftPaws Support logo
SwiftPaws Support logo

All articles

Troubleshooting the chargerUpdated 2 years ago

The charger might be bad if:

  • one or more of the LED lights will not light up at all.

If the charger is bad if it ever:

  • made a popping sound
  • smoked
  • had/has a burning electrical odor  

It might be either a bad charger or battery if:

All three LEDs light up, but one more more will not turn green 

NOTE: If you have more than one battery – and the charger LEDs light up the same for both (ex: the same LED is red and will not turn green)  – it is most likely a bad charger.

Sometimes it's difficult to know if it's the battery or the charger at fault. So check the article, "The battery might be bad if ..." to see if you can pinpoint which. 

When contacting [email protected] - include pictures, videos, and report all troubleshooting efforts and results 👍

Was this article helpful?