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How do I return my SwiftPaws? To take advantage of our 30-day return policy: (Click here to view it) Please email support@swiftpaws.com for an RMA# and instructions for the return. Please include: 1) Your original order number 2) The name and email address used to place the order 3) The conditi...

It might be possible but we have a very small window because we process orders as quickly as we can - and once an order has been fulfilled - it cannot be cancelled. Depending on when you placed the order and when we receive the request to cancel - it might be possible to cancel it. For example ...

Unfortunately we are not set up to accept phone orders. Please pace your order for SwiftPaws equipment and accessories through our website SwiftPaws.com which is safe and secure. Selection your option for payment at checkout. Please email support@swiftpaws.com with all questions and concerns. P...

I made a mistake, I no longer want the order. Can I just refuse delivery? Yes, you can. If you refuse delivery the order will be sent back to SwiftPaws. However, it may take weeks to make its way back to us. For this reason, it may not be your best option. We recommend emailing support for an RM...

We do not have a walk-in facility. If you need anything: repairs, replacements, parts, advice, help troubleshooting, etc., please email support@swiftpaws.com and describe what you need. If you live nearby we can make arrangements to drop off an item for repair instead of shipping it back. In thi...

We are unable to alter your order in any way; including adding items, or removing them. We may be able to cancel the order if it hasn't already been fulfilled - email support@swiftpaws.com and ask if this is possible. We fulfill orders daily (excluding weekends and some holidays) so if we are n...

We send out emails offers with special savings from time to time. Be sure to click on the button or link in the mail to access the special pricing offer. Occasionally there may be a special pricing offer on our website SwiftPaws.com as in the example below. Be sure to follow instructions that ap...

Check the expiration date. If the coupon code has not expired - there are other reasons it may not work.👉 Coupon codes will not work in combination with other promotions. 👉 Some coupon codes are only valid for one-time use. 👉 You might be looking at an old ad or webpage - close the SwiftPaws tab ...

You will receive a confirmation email after you successfully place an order. Search your email for "swiftpaws" or "swiftpaws.com" if you don't readily see it. If you cannot find the confirmation email - it may not have gone through. Make sure that you are allowing emails from SwiftPaws and cont...

Email support@swiftpaws.com & provide your original order number and include any pictures / videos to help us troubleshoot. A Customer Success Agent will respond in 24-48 hours (not counting weekends and holidays) Please check your spam folders for our reply Please check your email filters ...

Please allow 2-4 weeks for fulfillment of your order to accommodate for unforeseen delays. Place your order to allow for time to get to know the equipment - as there is a slight learning curve to getting the course set up and running. Especially if you are new to lure coursing, or have never seen...

Shipping is calculated at checkout.

If you have a problem with your SwiftPaws - please contact us by emailing: support@swiftpaws.com | | | --- | | Do not dispose of the item as it will often need to be returned in exchange for the warranty replacement. UNLESS it is a swollen or damaged battery - take a picture and Dispose of LiPo...

Your purchase will appear as "SwiftPaws" on your billing statement.

When you email support@swiftpaws.com a Customer Success Agent will respond in 24-48 hours (not counting weekends and holidays) Please check your spam folders for our reply Please check your email filters to make sure you are allowing emails from SwiftPaws If you have contacted SwiftPaws via any ...

We are now shipping to all 50 states! But we are still only able to ship to addresses within the United States. The SwiftPaws App is not available for download outside of the US at this time, and we are unable to offer product support outside of the US. While we are unable to ship internationally...

To assure you have the most up-to-date information please Click here to go to our "Get Started" page - and scroll down the page to the "Click for Downloads" area and click the desired link to view or download the PDF file: Welcome Manual; Return Policy; Warranty; or Terms of Sale.

Orders shipped outside of Florida are processed without adding tax. According to the Florida Department of Revenue: Organizations holding a Florida Consumer’s Certificate of Exemption may present a copy of the certificate to purchase or rent taxable items or services tax-exempt as authorized by ...

If you do not see a reply in your inbox from us in within 24-48 hours excluding weekends and holidays - please do the following: - search your email for "swiftpaws" - you might find our reply in another folder or even spam. Also check that you do not have a filter blocking our emails & be su...

We are a small team and do not have the resources to man a phone line. But you can call and leave a message and we will call you back as soon as possible!   If you do not allow or answer phone calls from an unknown caller - please email us instead - at support@swiftpaws.com Email is the quickes...

NOTICE:  If you purchase a SwiftPaws product and take it out of the United States, please be aware that warranty support may be limited and if shipping is required you must provide a US address for us to ship to - and you will need to make arrangements for it to be to forward to you, which may be...

If you need repairs or warranty support - please email us at: support@swiftpaws.com & provide your original order number. We will already have this information if you reach out using the email address you used to purchase your kit We can usually repair the drive unit, so you usually do not h...

Shipping protection - also known as shipping insurance or package protection - is a service you may purchase to get reimbursed for orders that are lost, damaged, or stolen while in transit. Once your package ships, it is out of our hands. But you can protect your investment by purchasing shipping...

SwiftPaws does not have a brick & mortar store, but you can find select SwiftPaws products in retail stores. Go to this page on our website to see if there is a store near you that carries our brand. You can always purchase SwiftPaws home lure equipment and enrichment toys online. Check out ...

SwiftPaws® is a health & wellness lifestyle brand for pets. We believe pets deserve to live their very best lives & we make beautifully playful products that help them do just that! We are a team of passionate pet-people from across the USA with headquarters on the east coast of Central F...

If your attempt to place an order through our website fails or is rejected, the two most common reasons for this are: 1. The shipping address you're entering is not a United States address. 2.  Your BILLING address does not match the address on file with your financial institution. Please contact...