The drive will jitter or stutter when the drive is being "overtaxing" - and once it starts acting up like that - it will continue to do that until you power it off for an extended period of time.
When the course is too large, or the line too tight, or something else is putting extra drag on the system - it will try to keep up for awhile, but it won't work for long, before it acts like yours is. If you continue to overtax the drive, it may cause it to stop working all together.
Get the drive working before setting up the course.
1) I suggest starting with everything off (completely close the SwiftPaws app by swiping up) and then plugging the drive in - pressing the pairing button - making sure the blue light blinks once per second.
2) When the drive jitters or refuses to run - you will have to unplug it for awhile - our tech said at least 30 seconds, but I'd give it three minutes or more.
3) And when you plug it back in, I also suggest pressing and holding the "pairing button" on the bottom of the drive. See: Chase paring button on device
4) Then when you open the app - and pair it with the device - the blue light will blink more slowly - only once every three seconds.
Once you get the drive working - set up a small course:
5) Get the tension "just right" - Adjust Line Tension
6) The maximum Chase can handle is 100 feet but that is under ideal conditions. If there's uneven ground, or an incline (on a slope or hill) or if there's leaves, grass, or other debris that might impede the line, the course may need to be even smaller than that. Just for a reference, the roll of line is 250 feet - so you would be using less than half of the roll. See: Determine Your Chase! Maximum Course Size
Then do these steps:
- Set up a course and test it and make sure it's working before bringing out the dog. Having the pup present while you're getting set up can be stressful for both of you. 😅
- Make sure you're connecting the power cord to the drive securely to avoid damaging the power port - see this article with a tip to keep it in place: Prevent Damage to the Power Port
- You'll see how we were able to purposely get the Chase drive to do what yours is doing. See: Troubleshooting Chase! Video << This also has some tips that might help.
Lastly, it could be the case that Chase is just not powerful enough for your needs. Chase is the "lite" version of our home lure lineup. If you had hopes of using the lure course in your training business, you might consider getting "Plus" as it was developed to be used for small businesses. Compare our lure kits here: Compare Home Lure Kits video