Troubleshoot

With the drive freshly plugged in and your SwiftPaws app open: If you are not seeing this icon - check the bottom of the Chase device. Once the icon appears - tap the box to select it to play!

If you are getting an error upon attempting to update your device, please email support@swiftpaws.com - please provide your order number & any screenshots that may help. .

The ready indicator is the small dot that turns from red - to yellow - to green The green dot indicates that the app is paired and ready to go. A rapid cycle is a Bluetooth issue, something you might see if you have a second app holding the connection open. If yours is rapidly cycling and you...

If your machine is acting up - hesitating, starting and stopping, jittering, losing connection, not responding to input - basically trying to work but won't. This is due to overtaxing the motor. You may need to reduce the course size; lower the line tension; elevate the pulleys - or any combinati...

If you're getting the overheat warning it might be an indication that you are overtaxing the drive in some way, for example your course may be too large (100 foot max) for the conditions of your playing field: the ground is uneven or has an incline; grass or debris impeding the line; tension is t...

The pink band can be damaged due to having the tension too tight and/or if debris is allowed to build up on the pulley wheel. Brush or wipe the drive clean after use to keep the pulley clean. NOTE: it is not waterproof. The pink band should look as it does in the image on your right If yours b...

You may need to make some adjustments to your course set up - there's a bit of trial and error at first until you determine your specific course size and adjust line tension "just right" - But after that it will become second nature. Following the suggestions in the the following video - it has ...

If you are getting a "Device Not Found" error in the SwiftPaws app - please check the following: Make sure the device is powered on. For Chase - the blue light on the bottom of the device should be blinking once per second. For home Original and home Plus - make sure the battery is fully charge...

Shipped after Dec. 10th, 2020 Unit Codes (scroll down for earlier model) Shipped before Dec. 10th, 2020 Unit Codes For help email support@swiftpaws.com - send pictures & videos whenever possible!

Home Plus Beep Codes For help email support@swiftpaws.com - send pictures & videos whenever possible!

If the device is plugged in but left idle for about 20 minutes or longer, it will go into low power mode. You can wake it back up by pressing the pairing button until the light comes on and starts blinking again. Or by unplugging it, waiting a few minutes, and plugging it back in. If this doesn...

If you are hearing a sequence of decreasing-in-tone beeps over and over after turning of the Home Plus drive - simply unplug the battery. This is a known quirk that affects just a few Plus drives which we are currently investigating. It does not affect performance and does not need to be sent in ...

If you are experiencing update errors - be sure you have the most recent app installed on your phone. When you reach out to support@swiftpaws.com send screenshots of the error(s) and let us know if you're using an iPhone or Android. Also send a screenshot of your device information screen.

The drive will jitter or stutter when the drive is being "overtaxing"  - and once it starts acting up like that - it will continue to do that until you power it off for an extended period of time. When the course is too large, or the line too tight, or something else is putting extra drag on the...