How do I make a warranty claim?

If you have a problem with your SwiftPaws - please contact us by emailing: [email protected]

Do not dispose of the item as it will often need to be returned in exchange for the warranty replacement.

With the exception of batteries - if the battery is damaged - please dispose of it safely
(google "battery recycle center near me")

Please describe your problem in as much detail as possible. Include information such as:

The original order number- if you don't have it, or if it was a gift:
- Please provide the name and email address used to place the order
- If you ordered it through Amazon.com - please provide a picture/screenshot of the receipt
The email address used to place the order
Describe what the problem is and send pictures and videos as well
Send pictures of problem areas (some examples):
- get close up picture(s) of the problem(s)
- close up pictures of the line threaded through the drive and pulleys
- close up pictures of how you're staking the drive/pulleys
- Please include pictures of the overall course setup (we often see something you don't think to mention that might help us troubleshoot)
Send video with sound- particularly of the drive making any beeping sounds it's making
- most emails should allow videos up to 30 seconds long
- if more than one 30 second video, send them in separate emails
- if you have longer videos, please send a link to the video you uploaded to youtube.com or google drive, etc. - make sure to provide permission to access the files if necessary
Please verify your shipping address (which we will use to send any warranty replacements to)

Other information to include that might matter are:

Extreme weather conditions (mention what it is: below 50 degrees, over 90 degrees, etc.)
if you're starting with a fully charged battery (or not);
Mention what you already tried to fix the problem
Anything unusual (ex: dog drug it around the yard)
Anything you might question was normal (ex: charger made popping sound)
Anything you might question that you should have done (ex: didn't bother using the tethers)
Anything you think you probably should NOT have done (ex: left out in the rain)

We are very understanding - even if you fear the problem might be due to something you might have done wrong - this rarely alters our ability to provide warranty support. Our #1 goal is to get you - more specifically your pups! - up and running. 😊

How do I make a warranty claim?Updated 9 months ago