Legacy vs. Universal remote. They are not interchangeable. Seek and follow the information and instructions for your specific remote. When reaching out to support about your remote, be sure to mention which remote you have.
- The older Legacy equipment requires the legacy remote to operate it. It is not compatible with the universal remote.
- The newer GEN3 drive (shipped after June 27th, 2024) is controlled using the SwiftPaws app - the compatible universal remote is optional and sold separately.
NOTE: Universal Remote is compatible with ALL CHASE drives regardless of when it was shipped.
The Universal remote shipped after June 27th, 2024 - it has a white dog on the handle and is compatible the Bluetooth enabled GEN3 Home Original & Home Plus drives that were shipped after June 27th, 2024.
The Legacy remote has a pink dog on the handle and is ONLY compatible with the Legacy Home Original and Home Plus (kits shipped before June 28th, 2024)
Note: the universal remote is sold separately on the SwiftPaws website. To purchase a legacy remove, please email support@swiftpaws.com