Legacy vs. Universal remote. They are not interchangeable. When seeking information about them, be sure you're accessing information about the remote you have. Also, if you're reaching out to support for help with your remote, be sure to mention which remote you have. The Legacy equipment requires the remote to operate it. The new GEN3 drives manufactured after June 27th, 2024 is controlled using the SwiftPaws app - and the remote is optional and sold separately.
The Legacy remote shipped before June 28th, 2024 - it has a pink dog on the handle and is ONLY compatible with the Legacy Home Original and Home Plus kits. See: How to tell if you have a ⭐Legacy Drive or App Controlled Drive
NOTE: Chase! is ONLY compatible with the Universal Remote regardless of when it was shipped.
The Universal remote shipped after June 27th, 2024 - it has a white dog on the handle and is compatible with all Home Lure kits - Chase! & the Home Original and Home Plus kits that were manufactured after June 27th, 2024. See: How to tell if you have a ⭐Legacy Drive or App Controlled Drive