NOTICE:  If you purchase a SwiftPaws product and take it out of the 48 contiguous states, please be aware that warranty support may be limited and if shipping is required you must provide a US address (in one of the 48 states) for us to ship to - whi

<span id="isPasted" style="box-sizing: inherit; font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(226, 80, 65); color: rgb(239, 239, 239);">NOTICE:<span style="box-sizing: inherit; font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(239, 239, 239);">&#xA0;&#xA0;<span id="isPasted" style="box-sizing: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; text-align: left; white-space: pre-wrap; background-color: rgb(255, 255, 255); float: none;">If you purchase a <span style="box-sizing: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; text-align: left; white-space: pre-wrap; background-color: rgb(255, 255, 255); float: none;">SwiftPaws&#xA0;product and take it<span style="box-sizing: inherit; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none;">&#xA0;out of the 48 contiguous states, please be aware<span style="box-sizing: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; text-align: left; white-space: pre-wrap; background-color: rgb(255, 255, 255); float: none;">&#xA0;that warranty support may be limited and if shipping is required you must provide a US address (in one of the 48 states) for us to ship to - which may be inconvenient to you, and any expenses will be solely yours (for example: forwarding services, etc.) SwiftPaws is not responsible for expenses or inconvenience, loss, customs issues, etc. &#xA0;However we will provide all the advice and information that is available to all SwiftPaws customers. <span style="box-sizing: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; text-align: left; white-space: pre-wrap; background-color: rgb(255, 255, 255); float: none;">The Chase! Phone app may not be available outside the US.

Support Notice Outside the 48 US States

While we are unable to ship internationally at this time, we hope to have a solution for our international customers in the future. Please contact prosupport@swiftpaws.com for information.
SwiftPaws currently ships to the contiguous 48 US states -whi

SwiftPaws currently only ships to the contiguous 48 US states - which are the 48 states inside the red line (see map below).While we are unable to ship internationally (including APO addresses) at this time, we hope to have a solution in the future.&#xA0;<span id="isPasted" style="box-sizing: inherit; font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(226, 80, 65); color: rgb(239, 239, 239);">NOTICE:<span style="box-sizing: inherit; font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); color: rgb(239, 239, 239);">&#xA0;<span style="box-sizing: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; text-align: left; white-space: pre-wrap; background-color: rgb(255, 255, 255); float: none;">Please be aware<span style="box-sizing: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; text-align: left; white-space: pre-wrap; background-color: rgb(255, 255, 255); float: none;">&#xA0;that warranty support is limited outside the 48 states <span style="box-sizing: inherit; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none;">if shipping is required, you must provide a US address (in one of the 48 states) for us to ship to - which may be inconvenient to you if you take your SwiftPaws outside the 48 sates, and any expenses will be solely yours (for example: forwarding services, etc.) SwiftPaws is not responsible for expenses or inconvenience, loss, customs issues, etc. &#xA0;<span id="isPasted" style="box-sizing: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; text-align: left; white-space: pre-wrap; background-color: rgb(255, 255, 255); float: none;">However we will provide all the advice and information that is available to all SwiftPaws customers.<h3 class="elementor-heading-title elementor-size-default" id><img src="https://hsfiles.gorgias.help/help-centers/637/360083699713/ContiguousUS.jpg" alt="ContiguousUS.jpg" class="fr-fic fr-dii" style="width: 397px;"></h3>Alaska and Hawai&apos;i are part of the US but are not included in the 48 contiguous states we currently ship to.

Does SwiftPaws Ship Internationally?

Shipping is flat-rate $20 for the SwiftPaws Home Kit! 
However, if you go to SwiftPaws.com and sign up for exclusive deals - the periodic emails will have offers that include free shipping! Make sure to use the link provided in the email to access th

<h3 class="elementor-heading-title elementor-size-default" id="shipping-is-calculated-at-checkout">Shipping is calculated at checkout.&#xA0;</h3>We periodically send out emails with special offers that might include free shipping! Make sure to use the link provided in the email to access the exclusive pricing!

How much does shipping cost?

Please allow 2-4 weeks for delivery.
The actual delivery date varies depending on how far the order must travel from Central Florida.

Please allow 2-4 weeks for fulfillment of your order to accommodate for unforeseen delays which would be out of your control and ours. It&apos;s better to get it a little early - as there is a slight learning curve to getting the course set up and running.You will receive an email with tracking information when your order is packed for shipping. The actual delivery date estimate will populate after the package is scanned at pick up from our facility. &#x1F44D;Please be sure to check your spam and other folders for this email. Feel free to contact us at&#xA0;<a href="mailto:support@swiftpaws.com" id="isPasted">support@swiftpaws.com</a> with any questions or concerns about your order. The actual delivery date varies depending on how far the order must travel from Central Florida.<div data-block="true" data-editor="74hs9" data-offset-key="642ub-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="642ub-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="74hs9" data-offset-key="3ppsu-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

How long will it take to get my order?

Shipping protection - also known as shipping insurance or package protection - is a service you may purchase to get reimbursed for orders that are lost, damaged, or stolen while in transit.

<div data-md="61" id="isPasted" style="clear: none;">What is shipping protection?Shipping protection - also known as shipping insurance or package protection - is a service you may purchase to get reimbursed for orders that are lost, damaged, or stolen while in transit. Once your package ships, it is out of our hands. But you can protect your investment by purchasing shipping protection!It is recommend that all orders over $400 have shipping protection. This option can be selected at check out for all purchases you make on <a href="https://swiftpaws.com/">SwiftPaws.com</a>.&#xA0;Some shippers automatically insure packages up to $50 or $100. Because your SwiftPaws Kit value is much more than that, we recommend adding shipping protection to all your SwiftPaws orders.Simply select this option at check out!<img src="https://uploads.gorgias.io/JWjXVxGoMmxDvMqm/undefined-e06d35a5-e6d6-4b17-b4a8-c2e9dc2b249f" style="width: 544px;" class="fr-fic fr-dib"></div>

Shipping Protection!

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SwiftPaws Support

Shipping

Boring Information Only Humans Care About

Read this first!

Watch These "How To" Video links

Slip Loop & Knot Illustrated

Bundle

Email Support for Help!

It's NOT waterproof!

Home Original Battery Information

Home Plus Battery Information

Won't let go of lure!

Introducing your Pet to SwiftPaws for the First Time

Shredding the flag or focusing on the machine

Start here for information on Home Original & Home Plus!

Start here

Compare Chase! to SwiftPaws Home Original & Plus

What comes with Chase!?

Chase! Power Information (no battery!)

Chase! Course size

How fast is Chase!?

Control Chase! with Your Phone

Chase! Play Session Timer

Will Chase! Run in Cold Temperatures?

Are Critters Compatible with Chase?

Chase! Return Policy and Warranty

Specs for Chase power pack

How to add a device in the app

Pair App to Chase Device - step by step

Pair Chase to App - pictures

Tips for setting up the course the first time

Plug in Chase Using the Pigtail

Determine Your Maximum Course Size

Adjust Line Tension

How to Select Speed Mode in App

Chase! Line Wind Mode

How to Update Device

How to Update Phone App

Chase! Device Information

How to Send a Log File to Support

Check the app for notifications

How to Reset the Phone App

Chase! How To

Troubleshooting Guide Video

Chase! Overtaxing the Motor

App Update Notice

Cannot add device in app?

Cannot pair to drive

Updating Drive Error?

No Blue Light  Will Not Power On

Chase! Overheat warning

Chase! Pink Band Damaged

App Cannot See Device?

Stuck entering update mode?

Help Connecting Chase to app

Troubleshoot Chase!

Turn On Chase Remote

Turn Off Chase Remote

Pair Chase Remote

Help Pairing Chase Remote

Normal Operation of the Chase Remote

Chase Remote battery

The 90 second auto shutdown

Low Speed and Wind Mode

Chase! Remote Controller

Unboxing Chase!

How to Pair Attach Power Cord to Chase

Chase! Outdoor Set Up Video

Chase! Indoor Set Up Video

Chase! App Overview

Introduce Your Pup to Lure Chasing

Tying the Line Knot for Course and Flag

Replacing the flag - video

How to Use Chase! with a Battery Pack - Video

Troubleshooting Chase! Video

Chase! First Generation Software Video

Overheat Warning Video

Chase! Videos

Start here for information on Chase!

SwiftPaws Bundle

Which kit should I get?

Compare Home Kits

All home kits ship with three pulleys

Main Components

Safety Features

What does "Play time 10 minutes" mean?

Can SwiftPaws be set up indoors/ on artificial turf?

Compare Home vs. Home Plus vs. Pro!

How Durable is SwiftPaws Equipment?

Lure Coursing

Pad tear injuries

How to Turn On the Remote Controller

Remote Controller Won't Turn On

Pairing the remote and drive

Remote Controller Features

Reseating / Replacing the remote control battery

Distance between Drive and Remote Controller

Variable speeds

Remote Control Battery

Continue play - bypass the 90 second Auto-Shutdown feature

Activate Low Speed

Remote Control - battery or rechargeable?

Lost Remote Controller

Pair Remote with Drive

Remote Control

how to remove battery cover

Plugging the battery into the main drive unit.

Home Original & and Plus Main Drive Units

What to expect: turning on main drive and controller

Firmware Update - drives shipped prior to Dec 2020

New Pulleys!

Field Pulleys

Threading the line

How to Stake and Why to Tether

Can I use a garden hose to clean the pulleys?

Battery vs. compartment size

The Pink Band

Pink band is broken, grooved, or rolled up

Main Drive Unit and Pulleys

Home Original and Home Plus Components

Video: Pro-Alpha

How Fast is SwiftPaws Pro?

SwiftPaws Pro Ordering and Delivery Times

Payment Options for SwiftPaws Pro machine

Can I use SwiftPaws Pro for Fast CAT - 100 yd dash - straight line?

Pro Safety Tips

Setting up your SwiftPaws Pro Machine

Tips for Operating SwiftPaws Pro Machines

Voltage, Amps, Hertz meter on Pro Alpha unit

How to Introduce Your Dog to SwiftPaws Pro

How to fold the SwiftPaws Pop-Up Banner

What size generator?

SwiftPaws Professional Equipment

How to Use the Flirt Pole

Flirt Pole Video

Flirt Pole

Tie Lure to Flirt Pole

Paracord Replacement

Is the paracord just taped together?

Critter Loop Broke?

Use Critter Pack with Lure & Flirt Pole

How to Tie Critter Lure to Line

Loop Broke?

Critter Pack

Enrichment Products

Accessory Bundle

Only Use #18 Nylon Braided Mason Line

Where can I get more line?

Stakes & Tethers

About the compostable flags

Lipo Guard Battery Bag

Prototype Auto Line Winder

T-Shirts

How the Cooling Mat Works

Guide to Cooling Mat Size

Washing instructions - Cooling Mat

Cooling Mat

Guide to Pet Bed Size

Washing Instructions - Dog Bed

Pet Bed

Accessories

Storing the LiPo Battery

The Goldilocks Rule - Using a LiPo Battery

Battery won't charge

First Charge - out the box - Charge to full!

Charging Habit

Home and Home Plus batteries are not interchangeable

Recharge LiPo Battery Before Fully Discharging - YES!

Can I leave the battery in the drive when charging?

Which LiPo Battery do I have?

Battery Charging Bag

Useable Voltage Range of Your LiPo Battery

Can I Charge the Battery in the Drive?

Dispose of LiPo Battery Responsibly

Best Practice for LiPo Battery Longevity

LiPo Battery Care

Is a swollen battery dangerous? YES!

Too Hot & Too Cold Can Dramatically Shorten Lifespan

Flying with a LiPo Battery

The Battery CANNOT be Charged While Running SwiftPaws!

Battery won't charge/hold a charge

It's hard to unplug the battery!

Quick Tips on Battery Use

Operating Temperatures for the LiPo Battery

Known Causes for Battery Swelling

Important Battery Information