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SwiftPaws Support

<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p>Please go to the app, click on the gear icon to access &quot;Settings&quot; and then select &quot;Support&quot; and click the &quot;Directly send a log file to customer support&quot;</p><img src="https://attachments.gorgias.help/q8q0/hc/4gj/3ad0e456-3871-48b5-8268-df330d4543ff-e5b74c6b-3ceb-4bb8-828f-48e4b9c4079a.png" style="width: 300px;" class="fr-fic fr-dib"></div><p><br></p><p><br></p>

Please go to the app, click on the gear icon to access "Settings" and then select "Support" and click the "Directly send a log file to customer support".

How to Send a Log File to Support

Start here for information on Chase!

Chase! How To

Read this first!

Watch These "How To" Video links

Slip Loop & Knot Illustrated

Bundle

Email Support for Help!

It's NOT waterproof!

Home Original Battery Information

Home Plus Battery Information

Won't let go of lure!

Introducing your Pet to SwiftPaws for the First Time

Shredding the flag or focusing on the machine

Start here for information on Home Original & Home Plus!

Getting started

Compare Chase! to SwiftPaws Home Original & Plus

What's in the Chase Kit?

Chase! No Battery!

Chase! Maximum Course Size

How fast is Chase!?

Control Chase! with Your Phone

Chase! Play Session Timer

Chase! & Cold Temperatures

Are Critters Compatible with Chase?

Chase! Return Policy and Warranty

Compatible power pack specs and links for Chase

Free SwiftPaws App

How to add a device to app

Pair App to Chase Device - step by step

Pair Chase to App - pictures

Tips for setting up the course the first time

Plug in Chase Using the Pigtail

Determine Your Maximum Course Size

Adjust Line Tension

How to Select Speed Mode in App

Chase! Line Wind Mode

How to Update Device

How to Update Phone App

Chase! Device Information

Check the app for notifications

How to Reset the Phone App

Troubleshooting Video

Overtaxing the Chase Motor

App Update Notice

Cannot add device in app?

Cannot pair to drive

Updating Drive Error?

No Blue Light  Will Not Power On

Chase! Overheat warning

Chase! Pink Band Damaged

App Cannot See Device?

Stuck entering update mode?

Help Connecting Chase to app

Troubleshoot Chase!

Turn On Chase Remote

Turn Off Chase Remote

Pair Chase Remote

How to Pair Chase Remote - video

Chase Remote Normal Operation

Chase Remote battery

The 90 second play session timer

Low Speed and Wind Mode

Chase! Remote Controller

Tying the Line Knot for Course and Flag

Unboxing Chase!

Chase! Outdoor Set Up Video

Chase! Indoor Set Up Video

Attaching Chase Power Cord

Add a device to the app & play

Closing the app completely

Chase! App Overview

How to get device info

Reset account in the app

Introduce Your Pup to Lure Chasing

Troubleshooting Chase! Video

Chase! First Generation Software Video

Overheat Warning Video

Replacing the flag - video

How to Use Chase! with a Battery Pack - Video

Chase! Videos

SwiftPaws Bundle

Compare Our Home Lure Kits - video

Home Kits Comparison Chart

All home kits ship with three pulleys

Main Components

Safety Features

What does "Play time 10 minutes" mean?

Can SwiftPaws be set up indoors/ on artificial turf?

Compare Home vs. Home Plus vs. Pro!

How Durable is SwiftPaws Equipment?

Lure Coursing

Pad tear injuries

How to Turn On the Remote Controller

Remote Controller Won't Turn On

Pairing the remote and drive

Remote Controller Features

Reseating / Replacing the remote control battery

Distance between Drive and Remote Controller

Variable speeds

Remote Control Battery

Continue play - bypass the 90 second Auto-Shutdown feature

Activate Low Speed

Remote Control - battery or rechargeable?

Lost Remote Controller

Remote Control

how to remove battery cover

Plugging the battery into the main drive unit.

What to expect: turning on main drive and controller

Firmware Update - drives shipped prior to Dec 2020

New Pulleys!

Field Pulley Placement

Threading the line

How to Stake and Why to Tether

Can I use a garden hose to clean the pulleys?

Battery vs. compartment size

The Pink Band

Pink band is broken, grooved, or rolled up

Main Drive Unit and Pulleys

Home Original and Home Plus Components

Video: Pro-Alpha

How Fast is SwiftPaws Pro?

SwiftPaws Pro Ordering and Delivery Times

Payment Options for SwiftPaws Pro machine

Can I use SwiftPaws Pro for Fast CAT - 100 yd dash - straight line?

Pro Safety Tips

Setting up your SwiftPaws Pro Machine

Tips for Operating SwiftPaws Pro Machines

Voltage, Amps, Hertz meter on Pro Alpha unit

How to Introduce Your Dog to SwiftPaws Pro

How to fold the SwiftPaws Pop-Up Banner

What size generator?

SwiftPaws Professional Equipment

How to Use the Flirt Pole

Flirt Pole Video

Tie Lure to Flirt Pole

Paracord Replacement

Is the paracord just taped together?

Critter Loop Broke?

Flirt Pole

Use Critter Pack with Lure & Flirt Pole

How to Tie Critter Lure to Line

Loop Broke?

Critter Pack

Enrichment Products

Accessory Bundle

Only Use #18 Nylon Braided Mason Line

Where can I get more line?

Stakes & Tethers

About the compostable flags

Lipo Guard Battery Bag

Prototype Auto Line Winder

T-Shirts

How the Cooling Mat Works

Guide to Cooling Mat Size

Washing instructions - Cooling Mat

Cooling Mat

Guide to Pet Bed Size

Washing Instructions - Dog Bed

Pet Bed

Accessories

LiPo battery expert link:

Charging Habit

Home and Home Plus batteries are not interchangeable

Is a swollen battery dangerous? YES!

Can I leave the battery in the drive when charging?

Quick Tips on Battery Use

Battery won't charge

First Charge - out the box - Charge to full!

Storing the LiPo Battery

The Goldilocks Rule - Using a LiPo Battery

Recharge LiPo Battery Before Fully Discharging - YES!

Which LiPo Battery do I have?

Battery Charging Bag

Useable Voltage Range of Your LiPo Battery

Can I Charge the Battery in the Drive?

Dispose of LiPo Battery Responsibly

Best Practice for LiPo Battery Longevity

LiPo Battery Care

Too Hot & Too Cold Can Dramatically Shorten Lifespan

Flying with a LiPo Battery

Battery won't charge/hold a charge

It's hard to unplug the battery!

Operating Temperatures for the LiPo Battery

Known Causes for Battery Swelling

How do I discharge the battery?

How to use the charging bag

General Info About LiPo Battery

Battery Operating Temperature Limits

Cold Temperatures & LiPo batteries Don't Mix

The Battery CANNOT be Charged While Running SwiftPaws!

Disconnect battery from drive when not in use!

Charging 11.1v battery

Storing 11.1v battery

Just the Bullet Points (11.1v battery)

About the B3 Pro Charger

About the HotRC Upgraded Charger

Home original 11.1v Battery

Important Battery Information

How to Send a Log File to SupportUpdated 2 months ago