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No Blue Light Will Not Power OnUpdated 2 months ago

If the device is plugged in but left idle for about 20 minutes or longer, it will go into low power mode. You can wake it back up by pressing the button until the light comes on and starts blinking again. Or by unplugging it, waiting a few minutes, and plugging it back in. 


If this doesn't help, Click here to watch this troubleshooting video to see if you can identify what's going on with your drive, it also has suggestions for how to fix it. 


If none of the above help, email [email protected] with a detailed description of the problem - including any error messages you are getting - and mention everything you have tried so far to get it going.

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