Chase stutters, jitters, or just doesn't work

You may need to make some adjustments to your course set up - there's a bit of trial and error at first until you get the size and line just right. But after that it will become second nature.

Following the suggestions in the Troubleshooting Chase! Video should fix your problems but it might take a few efforts to get everything adjusted correctly.

Please note: After the drive starts to act up it requires an extended power down before it will work correctly again. So as you're making these adjustments, you need to power off for at least 30 seconds before trying to operate the drive again. You may also need to press and hold the pairing button if the blue light on the bottom of the device does not come on.

The drive will struggle to run - stopping, getting stuck, jerking, jittering ...

These errors seem to build up and eventually the drive will stop running all together. When this happens the drive requires an extended power off (at least 30 seconds) before you try to run again (and if after making adjustments, it happens again you need to repeat the adjustments until you can get the drive to successfully run without being overtaxed)

Before you try to run the course again after making adjustments
- make sure the drive will run without the line attached -

So do the following in this order:

  1. Follow the recommended adjustments: Shorten the course size; raise the pulleys so the line is not dragging through the grass or over high points on uneven ground; and adjust for the lightest tension possible.
  2. Start with the LINE OFF the drive & the drive unplugged for at least 30 seconds
  3. Plug the drive in
  4. Pair with the app
  5. Make sure the drive runs smoothly without jerking, etc.
  6. Unplug the drive
  7. Attach the line and adjust for correct tension
  8. Plug in the drive
  9. Select it in the app
  10. Play

If it begins to act up again more adjustments need to be made.

Remember the maximum course size Chase can handle is 100 feet - but anything that adds drag to the system may require you to reduce the course size to compensate for it. For example the critters are heavier than the flags that come in a roll - if they get stuck in the pulleys, you will have to make the course smaller to compensate for this extra weight.  Gravity, long or thick grass, high spots where the line drags on the ground all contribute to drag.

Jul 8, 2024

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