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Troubleshooting

16 articles

Troubleshooting to determine which component might not be working properly

Articles

Troubleshooting the battery

The battery might not be working properly if:. NOTE: If you have more than one battery – and the charger LEDs light up the same for both (ex: the same LED is red and will not turn green)  – it is most likely a bad charger. Sometimes it's difficult to

Troubleshooting the charger

The charger might be bad if:. If the charger is bad if it ever:. It might be either a bad charger or battery if:. All three LEDs light up, but one more more will not turn green. NOTE: If you have more than one battery – and the charger LEDs light up

Troubleshooting the Remote Control

If your remote will not turn on, or suddenly stops working - check the following items listed below before contacting [email protected] and report your findings.  If your remote suddenly fails to turn on:  Check that the battery is making suff

Remote Control Code Chart

The remote that shipped before July 1st, 2020 will not have all the functions. Contact [email protected] for information on how to purchase a replacement remote control unit.

Main Drive Beep Code Chart

Main Shipped after Dec. 10th, 2020 Unit Codes (scroll down for earlier model) Main Shipped before Dec. 10th, 2020 Unit Codes

Drive runs erratically / on its own (Ghost running)

"Ghost running" is usually due to the "trigger wheel" being improperly placed inside the handle. The "foot" circled in green below - should be facing toward the bottom of the handle as shown in the image below. This has also been reported when off-br

Drive stalls and/or is beeping

SwiftPaws Home is designed with safety features that include stopping the motor when a disturbance is detected in the system. For example if your pup steps on the line or catches the flag.  There are other reasons your drive may stall. Following are

The Pink Band

SwiftPaws home equipment is designed to work with very little tension.  The pink band on the Main Drive Unit wheel serves to grip the line. The should last for years, but if yours needs to be replaced, just contact [email protected]

Stakes and Tethers

The stakes and tethers that ship with your SwiftPaws are not sold separately because any stake or tether that you can find locally will work as well. Look for a stake that can be inserted flush with the ground to avoid creating a hazard. If you like,

The Power Switch (help! my dog chewed it off!)

If your genius pup tore off the Main Drive Unit power switch trying to make it go themselves 😅 don't worry!. The switch is pretty simple to replace. It comes as a single unit: the switch, wires, and connector that plugs into the circuit board. To re

Troubleshooting the main drive unit

First be sure you are using a freshly, fully charged battery. For Home original 11.1v battery and B3 Pro battery - All three LED lights turn green. For Home original 11.1v battery and HotRC charger:. Based on the following information - pinpoint what

Is my battery or charger bad?

The SwiftPaws Home is capable of speeds up to 30 mph - in both directions. If your SwiftPaws is not performing as well as expected, the problem might be your battery. If your battery is swollen or misshaped -  do not charge or use it get a picture

What causes a battery to swell?

Please do not attempt to charge or use a swollen battery. Keep it away from anything flammable and take it to a recycle center ASAP. Google "battery recycle center near me" - most places that sell batteries will take batteries for disposal. Get a pic

The charger popped, there's a bad odor, and is not charging.

If the charger pops, smokes, or there is a bad odor this is an indication of a bad charger. Discontinue use and replace the charger. Contact [email protected] if your unit is under warranty for a replacement, or purchase a new one on our website

Battery charger reads 000

If the HotRC charger only shows 000 it is most likely a bad battery. This can be caused by failing to charge the battery until it reads FUL. If this is the case the battery is permanently damaged and needs to be replaced. IMPORTANT: Always charge you

The line keeps breaking!

1) Make sure you're using the tethers between the stake and the pulleys (and drive) - this is very important for maintaining the tension when the line is disturbed by either the dog catching the lure - or making contact with the line. The line may be