SwiftPaws Support

• Home Original - Start here
• Home Original Battery Buying Guide
• Battery CANNOT be Charged While Running SwiftPaws!
• Legacy or GEN3 Original drive - how to tell the difference
• Unplug battery when NOT actively in use!
• Check the Universal Remote Battery
• Opening the Legacy Remote to Check Internal Components

See all articles in Home Original →

• Home Plus - Start Here
• Home Plus Battery Buying Guide
• Battery CANNOT be Charged While Running SwiftPaws!
• Unplug battery when NOT actively in use!
• Check the Universal Remote Battery
• Opening the Legacy Remote to Check Internal Components
• Plus Battery Voltages to know

See all articles in Home Plus →

• Chase - Getting Started
• Chase Instructions
• Set Up is Simple
• Before you bring out the dog to play
• Determine Your Chase! Maximum Course Size
• Adjust Line Tension
• Control Chase! with Your Phone

See all articles in Chase →

• Is Pounce Compatible With SwiftPaws App or Remote?
• Pounce for Cats!
• What size dog can use Pounce?

• Can I use SwiftPaws Pro for Fast CAT - 100 yd dash - straight line?
• Generator size information for Pro Alpha
• How do I order the Professional machine?
• How Fast is SwiftPaws Pro?
• How to fold the SwiftPaws Pop-Up Banner
• How to Introduce Your Dog to SwiftPaws Pro
• Payment Options for SwiftPaws Pro Alpha

See all articles in Professional Equipment →

• Access Help Center from App
• Add a device screenshots
• Add a Device to the SwiftPaws App
• Allow App to Access Bluetooth
• App updates
• App won't let me add a device
• Email log file to support from App

See all articles in SwiftPaws App →

• Are the Critters washable?
• Battery Bag for Charging and Storage
• Compostable flags
• Cooling Mat - How it Works
• Cooling Mat Size
• Cooling Mat Washing information
• Critter can still be used if the loop breaks!

See all articles in Accessories →

• SwiftPaws equipment is Continuous Loop
• Cleaning the equipment
• Accessories
• Field Pulleys
• Main Drive Unit
• The Pink Band
• Can I make my own flag?

See all articles in Equipment →

• Ideal Conditions for the Perfect Course
• How to determine your maximum course size
• Is There a Minimum or Maximum Course Size?
• Factors that limit course size
• Can I set up a smaller course?
• How to change course size
• Course configuration diagrams

See all articles in Set Up →

• Chase Blue Light & Pairing Button
• App Cannot See Chase Device!
• App stuck entering update mode?
• App won't stay connected to device
• Chase motor acting up?
• Chase! Overheat warning
• Chase! Pink Band Damaged

See all articles in Troubleshoot →

• Set up home Original or Plus course
• How to Open the Lid & Battery Cover
• How to Adjust Line Tension
• Attaching Tethers & Stakes
• Compare Home Lure Kits video
• Entering Line Winder Mode GEN2 drive
• See SwiftPaws on Shark Tank!

See all articles in Videos →

• Critter Loop Broke?
• Critters are compatible with lure kits and flirt pole
• Flirt Pole - attach the lure
• Flirt Pole Video
• How to Tie Critter Lure to Line
• How to Use the Flirt Pole
• Pawzler Brochure

See all articles in Enrichment →

• 3 Steps - How to use your Pawzler set
• How to Assemble and Reconfigure Pawzler Puzzle
• Kaya - Snap back together
• Pawzler Beginner Set
• Pawzler Rainbow Set
• SwiftPaws Brings You Pawzler

• 30-day return policy
• Can I Cancel My Order?
• Can I phone in my order?
• Can I refuse delivery of my order?
• Can I stop by to drop off or pick something up?
• Can you change my order for me?
• Coupon code

See all articles in Boring Info Only Humans Are Interested In →

• Dog is shredding flag or focusing on the machine
• Drive beeping and won't turn off
• Drive beeps and suddenly stops working
• Is my charger bad?
• Not for Growing Puppies or Senior Dogs
• Pad tear injuries
• The line keeps breaking!

See all articles in FAQ →