SwiftPaws Support

• Accessory Bundle
• Are the Critters washable?
• Battery Bag for Charging and Storage
• Compostable flags
• Cooling Mat - How it Works
• Cooling Mat Size
• Cooling Mat Washing information

See all articles in Accessories →

• Download the Free SwiftPaws App
• Home Original - Start here
• Home Plus - Start Here
• How to determine which remote you have
• How to identify the new app controlled drive
• Pairing the Universal Remote to app controlled Original & Plus devices shipped after June 27th, 2024

• A damaged LiPo battery is hazardous!
• Battery CANNOT be Charged While Running SwiftPaws!
• Battery Charging Bag & How to Use It
• Battery Safety Bullet Points
• Battery Won't Charge
• Can I leave the battery plugged into the drive?
• Develop a Good Charging Habit

See all articles in Battery →

• The charger popped, there's a bad odor, and is not charging.
• About the B3 Pro Charger
• About the HotRC Upgraded Charger
• Battery charger reads 000
• Using the HotRC Battery charger

• Actual Set Up Is Simple
• Add Chase to App
• Adjust Line Tension
• Are Critters Compatible with Chase?
• Before you bring out the dog to play
• Chase blue light on device
• Chase - Getting Started

See all articles in Chase →

• Add a device to the app & play
• Attaching Chase Power Cord - video
• Chase! App Overview
• Chase! Indoor Set Up - video
• Chase! Outdoor Set Up Video
• Closing the app completely
• Introduce Your Puppy to Lure Chasing

See all articles in Chase Videos →

• Can I stop by to drop off or pick something up?
• Email us for support
• I never received a reply
• No Reply to Your Email?
• Phone number
• Where can I find a SwiftPaws store?
• Where is SwiftPaws Located

• LiPo Battery Useable Voltage Range
• Life Expectancy of the Home original 11.1V battery
• About your Lipo Battery Pack
• Never fully discharge before charging a LiPo battery
• Understanding the LiPo battery
• Why charge the battery for each use?

• About the Flirt Pole & dimension
• Critter Loop Broke?
• Critters are compatible with lure kits and flirt pole
• Flirt Pole - attach the lure
• Flirt Pole Video
• How to Tie Critter Lure to Line
• How to Use the Flirt Pole

See all articles in Enrichment →

• SwiftPaws equipment is Continuous Loop
• Compare Our Home Lure Kits - video
• ⭐Legacy Drive or ♾️GEN3 Drive - how to tell the difference
• SwiftPaws Bundle
• Cleaning the equipment
• Accessories
• Field Pulleys

See all articles in Equipment →

• Battery won't charge or suddenly stopped charging
• Beep Tones: Stall & Low battery
• Broken power switch?
• Compare Our Home Lure Kits
• Dog is shredding flag or focusing on the machine
• Drive beeping and won't turn off
• Drive beeps and suddenly stops working

See all articles in FAQ →

• Charging Home Original 11.1v battery
• How long does it take to charge the Original (11.1v) battery?
• Home 11.1v battery specs
• Larger Capacity 11.1v Battery for Original Home
• Original Battery Voltages to Know
• What does 10 minutes of run time mean?
• Battery full, but drive won't run

See all articles in Home Original Battery →

• Bullet points for charging 14.8v Plus battery
• Charging, Use, and Storage of the Plus Battery
• Disconnect Plus battery from drive when not in use!
• Home Plus Battery
• Home Plus Battery vs Compartment Size
• How long does it take to charge the 14.8v Plus Battery
• How long will the 14.8v Plus Battery last before recharge?

See all articles in Home Plus Battery →

• 30-day return policy
• Can I Cancel My Order?
• Can I phone in my order?
• Can I refuse delivery of my order?
• Can you change my order for me?
• Coupon code
• Coupon code does not work

See all articles in Orders →

• 3 Steps - How to use your Pawzler set
• How to Assemble and Reconfigure Pawzler Puzzle
• Kaya - Snap back together
• Pawzler Beginner Set
• Pawzler Rainbow Set
• SwiftPaws Brings You Pawzler

• Is Pounce Compatible With SwiftPaws App or Remote?
• Pounce for Cats!
• What size dog can use Pounce?

• Can I use SwiftPaws Pro for Fast CAT - 100 yd dash - straight line?
• Generator size information for Pro Alpha
• How do I order the Professional machine?
• How Fast is SwiftPaws Pro?
• How to fold the SwiftPaws Pop-Up Banner
• How to Introduce Your Dog to SwiftPaws Pro
• Payment Options for SwiftPaws Pro Alpha

See all articles in Professional Equipment →

• 90 second play session timer
• ⭐Activate Low Speed
• Bypass the 90 second Play Session Timer
• Check the ⭐ Legacy Remote Battery
• Check the ♾️ Universal Remote Battery
• Device won't pair
• Difference between ⭐Legacy Remote vs ♾️Universal Remote

See all articles in Remote Controller →

• Steps to take before you set up the course for the first time
• Ideal Conditions for the Perfect Course
• How to determine your maximum course size
• Is There a Minimum or Maximum Course Size?
• Factors that limit course size
• Can I set up a smaller course?
• How to change course size

See all articles in Set Up →

• How long will it take to get my order?
• How much does shipping cost?
• International Shipping
• Support Notice Outside the US
• What is shipping protection?

• Access Help Center from App
• Add a device screenshots
• Add a Device to the SwiftPaws App
• Allow App to Access Bluetooth
• App updates
• App won't let me add a device
• Email log file to support from App

See all articles in SwiftPaws App →

• App Cannot See Chase Device!
• App stuck entering update mode?
• App won't stay connected to device
• Chase motor acting up?
• Chase! Overheat warning
• Chase! Pink Band Damaged
• Chase stutters, jitters, or just doesn't work

See all articles in Troubleshoot →

• Set up home Original or Plus course
• How to Open the Lid & Battery Cover
• How to Adjust Line Tension
• Attaching Tethers & Stakes
• Compare Home Lure Kits video
• Entering Line Winder Mode GEN2 drive
• Tie the Line & Flags onto the Line

See all articles in Videos →

• How to make a warranty claim
• Links to Manual, Warranty, and Return policies
• Warranty Support or Repairs